In this white paper, you will learn about the concept of Enterprise Service Management (ESM), its significance, and why enterprises must leverage this trend to boost productivity. The rise of ESM could disrupt the Service Desk market, which players like ServiceNow have traditionally dominated. The paper also reviews the research on the Service Desk market and how the key players compare. In addition, it highlights the benefits of adopting nimble technology such as Jira Service Desk. 

The decision to migrate your business to Atlassian Cloud is a significant undertaking that can be challenging for organizations of all sizes. While transitioning to Atlassian Cloud offers many advantages, such as scalability, automatic updates, and ease of management, it may not be the best solution for every business. This white paper covers several topics related to migrating your business to Atlassian Cloud. 

Security and compliance are becoming increasingly crucial in all industries, particularly in IT. Obtaining certifications such as ISO27001:2013 or ISAE/SOC has become a necessity, as companies demand assurance of your commitment to security. Acquiring these certifications requires passing various security audits, which can be stressful and confusing for not just the security team, but the entire organization.

This white paper provides practical guidance for organizations looking to accelerate their agile transformation journey using Valiantys services and Atlassian tools.

This white paper aims to assist public sector agencies in adapting to and optimizing the use of Atlassian tools, resulting in increased efficiency and collaboration. It covers various topics, such as improving procurement processes, selecting appropriate applications and plugins, and developing sustainable solutions for the long term.

This white paper explores the benefits and challenges of moving on-prem infrastructures to the cloud, with a focus on Atlassian customers. The paper is based on a panel discussion with three customers who have already made the move to the cloud. 

This white paper emphasizes the importance of strategic alignment for achieving enterprise agility. The creation and communication of Objectives and Key Results (OKRs) are crucial for the effective mapping of strategic goals down to individual tasks carried out by employees. OKRs help cut through politics, change management, reduce friction between teams, and improve engagement across the enterprise. The white paper encourages businesses to adopt OKRs as a practical tool for goal setting and strategic alignment.

We are currently in a time where predicting the next disruption is impossible. This webinar discusses how organizations have prepared themselves to support remote work and have come to realize that a blend of office, remote, and fieldwork environments is the new standard. As a result of health and safety factors, leaders and employees are adapting their priorities, operations, and methods of collaboration. 

For many years, Atlassian has aided countless software development teams in embracing Agile and DevOps practices, enabling them to produce high-quality work faster. But what about the rest of the IT department? This report offers an in-depth examination of Atlassian's vision for service management and how they address these crucial questions.

The growth journey of every company is unique, but the challenges faced in scaling collaboration are not. When scaling collaboration across teams, most enterprises will generally encounter four common challenges covered in this guide. 

The service desk landscape is transforming due to three key factors: ESM (Enterprise Service Management), collaboration, and intelligent service management. This Forrester report helps you better understand ESM, collaboration, and intelligent service management.