This report by Cprime and Appfire draws upon valuable findings and data gathered from surveying industry experts, providing you with insights to optimize your ITSM processes and stay ahead of the competition.

If you're an IT Service Manager, you may wonder if your Service Desk is operating at its fullest potential. Are customers able to receive assistance promptly, and do agents have the necessary information to provide help? This ebook shares tips on creating effective SLAs with customers, designing a Help Desk that appeals to customers, using a Knowledge base to deflect tickets, utilizing Insight Asset Management to reduce ticket times, and measuring customer satisfaction.

As organizations move past emergency pandemic measures, IT and development teams are tasked with finding sustainable ways to support digital business operations. Enterprise Service Management (ESM) is gaining popularity as ITSM principles are extended to support various departments, such as HR, legal, and finance. This white paper covers topics like the case for ESM and high-velocity service delivery and explains how Jira Service Management can help organizations digitize essential operations.

This webinar series covers service-based automation in JSM, ITSM, high-velocity IT, and DevOps. Speakers help listeners learn about service-based alerts and incident routing, service-based approvals, managing service assets, and using services in automation rules. 

Eficode's webinar series on Enterprise Service Management (ESM) can help transform a traditional business structure into an Agile, collaborative, service-oriented environment. The series focuses on unlocking the power of ITSM for other departments in a business, such as HR, finance, security, and marketing. 

Are you looking for practical tips on how to successfully implement IT Service Management (ITSM)? In this guide, you will find 20 hands-on tips on how to implement ITSM using Jira Service Management. Whether you are a CEO, CIO, manager, practice lead, incident manager, problem manager, change manager, or configuration manager, you will find valuable insights in this guide.

The field of customer support is evolving rapidly with the advancement of technology, and one of the latest developments is the use of Automatic Translations in Customer Support (ATCS). Automatic translation tools have come a long way since the introduction of neural networks in 2014, and now provide accurate translations with fewer errors. 

This Adaptavist's white paper offers guidance on ITSM implementation, which can be complex and costly for organizations. It covers the principles and purpose of ITSM, modern tools and frameworks, reasons for failure, best practices, and steps for success. 

From IT fixing equipment for legal to HR onboarding a new marketing employee, diverse teams require the right tools and processes to ensure work and services flow smoothly. That's where Forms for Jira Service Management comes in, a no-code/low-code form builder that allows organizations to scale Service Management strategies and deliver high-velocity service experiences. 

This webinar introduces Opsgenie, a powerful alerting and on-call management tool developed by Atlassian for Dev and Ops teams. It is designed to help teams remediate issues quickly, stay in control during incidents, and maintain high levels of customer satisfaction.

The guide from Appfire, written by Rachel Wright, offers strategies, best practices, and tips for managing service requests through Jira Service Management. The guide includes examples, use cases, and implementation tips to help set clear expectations for leadership and support team members. It covers understanding and communicating needs, creating service-level agreements, using automation and integrations, and collecting feedback to improve processes. The guide also includes a checklist of 10 tips for managing support in Jira Service Management.

The world of IT Service Management (ITSM) is constantly evolving, and as organizations adopt DevOps principles and practices, there is a need to adapt traditional ITSM frameworks to keep up. This white paper offers an expert blueprint on how to deliver ITSM success by combining the principles of Agile and DevOps with strong ITSM frameworks like ITIL.