Atlassian’s IT asset and service configuration management handbook

This white paper outlines Atlassian's approach to IT asset and service configuration management through the use of the Assets feature in Jira Service Management. This feature acts as a centralized repository for a company's assets, services, and configuration items, allowing teams to track company resources and gain visibility into the relationships between critical applications, services, and the underlying infrastructure. The approach is team-centric, enabling teams to run fast and operate autonomously while ensuring that work is aligned and doesn't introduce risk to the business.

IT asset and service configuration management is critical for organizations, as it provides transparency into increasingly complex technology environments. With assets ranging from software to purchase orders to laptops or servers, IT asset management is the universe of technologies, while service configuration management provides in-depth transparency into each asset. By implementing these practices, teams can avoid wasting time fighting chaos and instead focus on innovation, ultimately saving the organization from the enormous cost of business disruption, overtime, extra work, vendor fees, and other associated expenses.
The white paper provides step-by-step instructions to help organizations get started with IT asset and service configuration management. It is a comprehensive guide to using Jira Service Management for this purpose. By adopting practices outlined in this white paper, organizations can gain necessary visibility into their technology landscape and avoid outages, restore service more quickly, improve the customer experience, and reduce unused equipment or unnecessary license costs.