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IT Service Management & ESM
ET
Editorial Team
Updated
August 24, 2023
0
Resource
Select topics that best match this listing. Limited to 6.
Select all that apply. If the resource is platform agnostic, ignore this selection.
Limited to four options.
Webinar / Session
Duration in Minutes
Total time in minutes that it will take to consume this content
51
Free with registration
In this webinar, Atlassian's Cathi Davey and Jeremy Cooley demonstrate how teams utilize Jira Service Management to enhance the intake of work such as bug reports and development ideas, improve incident response by integrating development teams into incident swarming, automatically track deployments for governance and compliance, and foster collaboration on the Atlassian platform tailored for innovative team collaboration.
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IT Service Management & ESM
C
cprime
Updated
May 25, 2023
0
Resource
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Limited to four options.
- Guide / Report
- Interview / Opinion
Duration in Minutes
Total time in minutes that it will take to consume this content
22
Free with registration
This report by Cprime and Appfire draws upon valuable findings and data gathered from surveying industry experts, providing you with insights to optimize your ITSM processes and stay ahead of the competition.
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IT Service Management & ESM
A
Appfire
Updated
May 17, 2023
0
Resource
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Limited to four options.
Article
Duration in Minutes
Total time in minutes that it will take to consume this content
7
Free
IT asset management (ITAM) is crucial for organizations to manage their technology assets effectively. It involves overseeing the entire lifecycle of these assets, including their accounting, tracking, upgrading, maintenance, and appropriate disposal. Read this article to learn what is encompassed under the IT asset umbrella as failure to implement proper ITAM practices can result in losing control over technology assets, leaving the organization vulnerable to cybersecurity threats, and failing to comply with regulations.
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IT Service Management & ESM
C
Contegix
Updated
April 10, 2023
0
Resource
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Limited to four options.
- White Paper / Book
- How-tos & Tips
Duration in Minutes
Total time in minutes that it will take to consume this content
3
Free with registration
If you're an IT Service Manager, you may wonder if your Service Desk is operating at its fullest potential. Are customers able to receive assistance promptly, and do agents have the necessary information to provide help? This ebook shares tips on creating effective SLAs with customers, designing a Help Desk that appeals to customers, using a Knowledge base to deflect tickets, utilizing Insight Asset Management to reduce ticket times, and measuring customer satisfaction.
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IT Service Management & ESM
IT
Isos Technology
Updated
April 10, 2023
0
Resource
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Limited to four options.
Webinar / Session
Duration in Minutes
Total time in minutes that it will take to consume this content
57
Free
The significance of digital transformation in keeping up with technology has resulted in increased ITSM tools and platforms available to businesses. In this webinar, experts provide a comprehensive breakdown of the three most crucial steps for selecting the appropriate ITSM tools for your organization.
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IT Service Management & ESM
C
Clearvision
Updated
April 07, 2023
0
Resource
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Limited to four options.
- Webinar / Session
- Interview / Opinion
Duration in Minutes
Total time in minutes that it will take to consume this content
68
Free
This webinar series covers service-based automation in JSM, ITSM, high-velocity IT, and DevOps. Speakers help listeners learn about service-based alerts and incident routing, service-based approvals, managing service assets, and using services in automation rules.
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IT Service Management & ESM
E
Eficode
Updated
April 07, 2023
0
Resource
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Limited to four options.
Webinar / Session
Duration in Minutes
Total time in minutes that it will take to consume this content
90
Free
Eficode's webinar series on Enterprise Service Management (ESM) can help transform a traditional business structure into an Agile, collaborative, service-oriented environment. The series focuses on unlocking the power of ITSM for other departments in a business, such as HR, finance, security, and marketing.
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IT Service Management & ESM
A
Adaptavist
Updated
March 20, 2023
0
Resource
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Limited to four options.
White Paper / Book
Duration in Minutes
Total time in minutes that it will take to consume this content
25
Free with registration
Developing a winning Enterprise Service Management (ESM) strategy can significantly boost digital transformation success. ESM is an evolution from IT Service Management (ITSM), with numerous benefits for businesses that make the transition. In this white paper, you'll learn what ESM is and who it's for, the best practice processes and tools for ESM adoption, and the big business benefits you can expect to gain.
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IT Service Management & ESM
A
Adaptavist
Updated
March 21, 2023
0
Resource
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Limited to four options.
White Paper / Book
Duration in Minutes
Total time in minutes that it will take to consume this content
13
Free with registration
This Adaptavist's white paper offers guidance on ITSM implementation, which can be complex and costly for organizations. It covers the principles and purpose of ITSM, modern tools and frameworks, reasons for failure, best practices, and steps for success.
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IT Service Management & ESM
C
cprime
Updated
March 16, 2023
0
Resource
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Limited to four options.
White Paper / Book
Duration in Minutes
Total time in minutes that it will take to consume this content
10
Free with registration
As the pace and complexity of modern business continue to grow, organizations must undergo ongoing digital transformation to keep up. They adopt various software solutions to improve efficiency, eliminate waste, and streamline processes to meet customer expectations. However, these tools and processes can often become a source of complexity themselves, causing departmental silos and hindering collaboration. In the end, it is the customer who suffers from chaotic and unpredictable movements.
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IT Service Management & ESM
A
Adaptavist
Updated
March 20, 2023
0
Resource
Select topics that best match this listing. Limited to 6.
Select all that apply. If the resource is platform agnostic, ignore this selection.
Limited to four options.
White Paper / Book
Duration in Minutes
Total time in minutes that it will take to consume this content
10
Free with registration
The world of IT Service Management (ITSM) is constantly evolving, and as organizations adopt DevOps principles and practices, there is a need to adapt traditional ITSM frameworks to keep up. This white paper offers an expert blueprint on how to deliver ITSM success by combining the principles of Agile and DevOps with strong ITSM frameworks like ITIL.
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IT Service Management & ESM
C
Clearvision
Updated
April 07, 2023
0
Resource
Select topics that best match this listing. Limited to 6.
Select all that apply. If the resource is platform agnostic, ignore this selection.
Limited to four options.
- White Paper / Book
- Guide / Report
Duration in Minutes
Total time in minutes that it will take to consume this content
12
Free
Written by ITIL-certified subject matter experts with over 20 years of experience in IT Service Management (ITSM), this guide will help you become a NINJA in the Atlassian application designed to simplify the categorization of service requests, incidents, problems, and changes.
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