Developing a winning Enterprise Service Management (ESM) strategy can significantly boost digital transformation success. ESM is an evolution from IT Service Management (ITSM), with numerous benefits for businesses that make the transition. In this white paper, you'll learn what ESM is and who it's for, the best practice processes and tools for ESM adoption, and the big business benefits you can expect to gain.
Additionally, you'll gain valuable insights into the fundamental facets of a winning ESM strategy, including how to apply existing ITSM capabilities as a foundation, how to avoid common ESM pitfalls, and practical advice on delivering value by improving service management processes. Key takeaways from this white paper include understanding the differences between ITSM, high-velocity service management, and ESM, and how to avoid and solve common ESM adoption issues.