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Report: Navigating the future of ITSM
IT Service Management & ESM C cprime Updated May 25, 2023 0

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  • Interview / Opinion
Duration in Minutes
Total time in minutes that it will take to consume this content
22
Free with registration
This report by Cprime and Appfire draws upon valuable findings and data gathered from surveying industry experts, providing you with insights to optimize your ITSM processes and stay ahead of the competition.
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The Ultimate Guide to Jira Service Management
IT Service Management & ESM C Contegix Updated April 10, 2023 0

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White Paper / Book
Duration in Minutes
Total time in minutes that it will take to consume this content
9
Free with registration
As organizations move past emergency pandemic measures, IT and development teams are tasked with finding sustainable ways to support digital business operations. Enterprise Service Management (ESM) is gaining popularity as ITSM principles are extended to support various departments, such as HR, legal, and finance. This white paper covers topics like the case for ESM and high-velocity service delivery and explains how Jira Service Management can help organizations digitize essential operations.
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High-Velocity Service Management: Webinar series
IT Service Management & ESM C Clearvision Updated April 07, 2023 0

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  • Interview / Opinion
Duration in Minutes
Total time in minutes that it will take to consume this content
68
Free
This webinar series covers service-based automation in JSM, ITSM, high-velocity IT, and DevOps. Speakers help listeners learn about service-based alerts and incident routing, service-based approvals, managing service assets, and using services in automation rules. 
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Enterprise Service Management - Webinar series
IT Service Management & ESM E Eficode Updated April 07, 2023 0

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Webinar / Session
Duration in Minutes
Total time in minutes that it will take to consume this content
90
Free
Eficode's webinar series on Enterprise Service Management (ESM) can help transform a traditional business structure into an Agile, collaborative, service-oriented environment. The series focuses on unlocking the power of ITSM for other departments in a business, such as HR, finance, security, and marketing. 
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Guide: 20 tips for a successful ITSM implementation
IT Service Management & ESM E Eficode Updated March 31, 2023 0

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White Paper / Book
Duration in Minutes
Total time in minutes that it will take to consume this content
11
Free with registration
Are you looking for practical tips on how to successfully implement IT Service Management (ITSM)? In this guide, you will find 20 hands-on tips on how to implement ITSM using Jira Service Management. Whether you are a CEO, CIO, manager, practice lead, incident manager, problem manager, change manager, or configuration manager, you will find valuable insights in this guide.
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Accelerate your digital transformation with Enterprise Service Management
IT Service Management & ESM A Adaptavist Updated March 20, 2023 0

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White Paper / Book
Duration in Minutes
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25
Free with registration
Developing a winning Enterprise Service Management (ESM) strategy can significantly boost digital transformation success. ESM is an evolution from IT Service Management (ITSM), with numerous benefits for businesses that make the transition. In this white paper, you'll learn what ESM is and who it's for, the best practice processes and tools for ESM adoption, and the big business benefits you can expect to gain. 
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How to scale Service Management practices with forms
IT Service Management & ESM P Praecipio Updated April 11, 2023 0

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Webinar / Session
Duration in Minutes
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30
Free with registration
From IT fixing equipment for legal to HR onboarding a new marketing employee, diverse teams require the right tools and processes to ensure work and services flow smoothly. That's where Forms for Jira Service Management comes in, a no-code/low-code form builder that allows organizations to scale Service Management strategies and deliver high-velocity service experiences. 
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Your practical guide to Enterprise Service Management
IT Service Management & ESM C cprime Updated March 16, 2023 0

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Duration in Minutes
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10
Free with registration
As the pace and complexity of modern business continue to grow, organizations must undergo ongoing digital transformation to keep up. They adopt various software solutions to improve efficiency, eliminate waste, and streamline processes to meet customer expectations. However, these tools and processes can often become a source of complexity themselves, causing departmental silos and hindering collaboration. In the end, it is the customer who suffers from chaotic and unpredictable movements.
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Integrated service management: Beyond JSM
IT Service Management & ESM BP Blended Perspectives Updated April 07, 2023 0

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Webinar / Session
Duration in Minutes
Total time in minutes that it will take to consume this content
57
Free
This webinar provides practical insights and a walkthrough on how ITIL4 can be more than just a concept but a reality for organizations. It focuses on demonstrating how Service Management can be integrated as a fully "enmeshed" capability with other enterprise processes.
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A guide to Enterprise Service Management (ESM) and the future of service teams
IT Service Management & ESM C Clearvision Updated April 07, 2023 0

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Limited to four options.
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  • Guide / Report
Duration in Minutes
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13
Free with registration
This white paper explores the future of IT Service Management (ITSM) and the rise of Enterprise Service Management (ESM). Learn how businesses can take advantage of the changing direction of the industry and which departments can benefit the most from ESM. 
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Enterprise Service Management: Transforming knowledge work and modernizing business operations
IT Service Management & ESM IT Isos Technology Updated March 06, 2023 0

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White Paper / Book
Duration in Minutes
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15
Free with registration
This white paper by Isos Technology discusses how technology plays a foundational role in digital transformation initiatives. It discusses the concept of enterprise service management (ESM), which involves extending IT service management practices and technology platforms to every department in an organization to improve knowledge management and modernize business operations.
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Service Management: Not just for IT anymore
IT Service Management & ESM IT Isos Technology Updated April 07, 2023 0

Resource

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Webinar / Session
Duration in Minutes
Total time in minutes that it will take to consume this content
54
Free
Join Isos Technology and guest speaker Julie Mohr, Senior Analyst at Forrester, for a webinar discussing the evolution of ITSM into Enterprise Service Management (ESM). As organizations undergo massive digital transformations, ESM has become a mainstream practice that supports knowledge workers across a business. The webinar covers the concept of ESM, the current service management landscape, and how to expand ITSM and ESM tools and processes across an enterprise.
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