This white paper by Isos Technology discusses how technology plays a foundational role in digital transformation initiatives. It discusses the concept of enterprise service management (ESM), which involves extending IT service management practices and technology platforms to every department in an organization to improve knowledge management and modernize business operations.
The paper explores two critical issues ESM solves for enterprises: improving knowledge management to enable innovation and modernizing business operations to enhance customer and employee experiences, increase efficiency, and provide insights for decision-making.
You will learn how ESM can help underserved areas of a business, such as HR, accounting, marketing, and legal, and how an integrated ESM/ITSM platform can transform work and modernize business operations.
You will learn how ESM can help underserved areas of a business, such as HR, accounting, marketing, and legal, and how an integrated ESM/ITSM platform can transform work and modernize business operations.
