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Enterprise Service Management: Transforming knowledge work and modernizing business operations
IT Service Management & ESM IT Isos Technology Updated March 06, 2023 0

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Limited to four options.
White Paper / Book
Duration in Minutes
Total time in minutes that it will take to consume this content
15
Free with registration
This white paper by Isos Technology discusses how technology plays a foundational role in digital transformation initiatives. It discusses the concept of enterprise service management (ESM), which involves extending IT service management practices and technology platforms to every department in an organization to improve knowledge management and modernize business operations.
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Three trends transforming the Service Desk (ESM)
IT Service Management & ESM A Atlassian Updated February 20, 2023 0

Resource

Select topics that best match this listing. Limited to 6.
Select all that apply. If the resource is platform agnostic, ignore this selection.
Limited to four options.
White Paper / Book
Duration in Minutes
Total time in minutes that it will take to consume this content
10
Free with registration
The service desk landscape is transforming due to three key factors: ESM (Enterprise Service Management), collaboration, and intelligent service management. This Forrester report helps you better understand ESM, collaboration, and intelligent service management.
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Five ITIL processes where Jira Service Management makes a difference
IT Service Management & ESM V Valiantys Updated April 08, 2023 0

Resource

Select topics that best match this listing. Limited to 6.
Select all that apply. If the resource is platform agnostic, ignore this selection.
Limited to four options.
White Paper / Book
Duration in Minutes
Total time in minutes that it will take to consume this content
10
Free with registration
This e-book explores how Jira Service Management (JSM) can help organizations align with ITIL processes in five key areas of IT service management: customer portal, incident management, change enablement, knowledge management, and reporting. 
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