This report by Cprime and Appfire draws upon valuable findings and data gathered from surveying industry experts, providing you with insights to optimize your ITSM processes and stay ahead of the competition.
It also delves into key topics and shares expert perspectives, enabling you to make informed decisions and implement strategies to transform your ITSM practices.
This survey has uncovered several key findings regarding IT Service Management (ITSM) processes and shed light on the current state of ITSM processes, highlighting the areas that require improvement and the challenges organizations face.