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Report: Navigating the future of ITSM
IT Service Management & ESM C cprime Updated May 25, 2023 0

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Duration in Minutes
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22
Free with registration
This report by Cprime and Appfire draws upon valuable findings and data gathered from surveying industry experts, providing you with insights to optimize your ITSM processes and stay ahead of the competition.
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Enterprise Service Management - Webinar series
IT Service Management & ESM E Eficode Updated April 07, 2023 0

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Duration in Minutes
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90
Free
Eficode's webinar series on Enterprise Service Management (ESM) can help transform a traditional business structure into an Agile, collaborative, service-oriented environment. The series focuses on unlocking the power of ITSM for other departments in a business, such as HR, finance, security, and marketing. 
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Guide: 20 tips for a successful ITSM implementation
IT Service Management & ESM E Eficode Updated March 31, 2023 0

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White Paper / Book
Duration in Minutes
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11
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Are you looking for practical tips on how to successfully implement IT Service Management (ITSM)? In this guide, you will find 20 hands-on tips on how to implement ITSM using Jira Service Management. Whether you are a CEO, CIO, manager, practice lead, incident manager, problem manager, change manager, or configuration manager, you will find valuable insights in this guide.
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Accelerate your digital transformation with Enterprise Service Management
IT Service Management & ESM A Adaptavist Updated March 20, 2023 0

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25
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Developing a winning Enterprise Service Management (ESM) strategy can significantly boost digital transformation success. ESM is an evolution from IT Service Management (ITSM), with numerous benefits for businesses that make the transition. In this white paper, you'll learn what ESM is and who it's for, the best practice processes and tools for ESM adoption, and the big business benefits you can expect to gain. 
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Your practical guide to Enterprise Service Management
IT Service Management & ESM C cprime Updated March 16, 2023 0

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10
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As the pace and complexity of modern business continue to grow, organizations must undergo ongoing digital transformation to keep up. They adopt various software solutions to improve efficiency, eliminate waste, and streamline processes to meet customer expectations. However, these tools and processes can often become a source of complexity themselves, causing departmental silos and hindering collaboration. In the end, it is the customer who suffers from chaotic and unpredictable movements.
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Modernizing ITSM to achieve DevOps success
IT Service Management & ESM A Adaptavist Updated March 20, 2023 0

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10
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The world of IT Service Management (ITSM) is constantly evolving, and as organizations adopt DevOps principles and practices, there is a need to adapt traditional ITSM frameworks to keep up. This white paper offers an expert blueprint on how to deliver ITSM success by combining the principles of Agile and DevOps with strong ITSM frameworks like ITIL. 
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Integrated service management: Beyond JSM
IT Service Management & ESM BP Blended Perspectives Updated April 07, 2023 0

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57
Free
This webinar provides practical insights and a walkthrough on how ITIL4 can be more than just a concept but a reality for organizations. It focuses on demonstrating how Service Management can be integrated as a fully "enmeshed" capability with other enterprise processes.
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The Total Economic Impact of Atlassian Jira Service Management
IT Service Management & ESM A Atlassian Updated March 08, 2023 0

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50
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According to Forrester's calculations, deploying Jira Service Management from Atlassian can result in a 277% return on investment (ROI) over three years and significant improvements in productivity and cost savings. With the rise of distributed teams, finding an ITSM platform that effectively connects Dev, IT, and business teams can be challenging. To help with this decision, Atlassian commissioned a Total Economic Impact™ (TEI) study by Forrester Consulting.
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Enterprise Service Management: Transforming knowledge work and modernizing business operations
IT Service Management & ESM IT Isos Technology Updated March 06, 2023 0

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15
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This white paper by Isos Technology discusses how technology plays a foundational role in digital transformation initiatives. It discusses the concept of enterprise service management (ESM), which involves extending IT service management practices and technology platforms to every department in an organization to improve knowledge management and modernize business operations.
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How IT leaders can improve the agile Service Desk in a post-COVID world
IT Service Management & ESM IT Isos Technology Updated March 02, 2023 0

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Duration in Minutes
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42
Free
With the help of IT, companies have been able to switch to remote work and guarantee the productivity of their workforce. In the aftermath of COVID-19, businesses are changing, and there will be a growing demand for IT to enable a digital workforce with enhanced capabilities and services, as well as to identify ways to minimize expenses. Learn about the successful implementation of an agile service desk in a post-COVID-19 environment.
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Service Management: Not just for IT anymore
IT Service Management & ESM IT Isos Technology Updated April 07, 2023 0

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54
Free
Join Isos Technology and guest speaker Julie Mohr, Senior Analyst at Forrester, for a webinar discussing the evolution of ITSM into Enterprise Service Management (ESM). As organizations undergo massive digital transformations, ESM has become a mainstream practice that supports knowledge workers across a business. The webinar covers the concept of ESM, the current service management landscape, and how to expand ITSM and ESM tools and processes across an enterprise.
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How a single platform can improve DevOps and ITSM collaboration
IT Service Management & ESM IT Isos Technology Updated March 02, 2023 0

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Duration in Minutes
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10
Free with registration
Organizations are undergoing a cultural and structural shift towards embracing DevOps, which leads to a higher demand for IT Service Management (ITSM) to support new releases and products, as well as an increased awareness of ITSM's impact on customer experience and satisfaction. This white paper by Isos Technology delves into the complex environment in which IT operates and how it can hinder collaboration between development and operations teams. 
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