According to Forrester's calculations, deploying Jira Service Management from Atlassian can result in a 277% return on investment (ROI) over three years and significant improvements in productivity and cost savings. With the rise of distributed teams, finding an ITSM platform that effectively connects Dev, IT, and business teams can be challenging. To help with this decision, Atlassian commissioned a Total Economic Impact™ (TEI) study by Forrester Consulting.
The study, which involved customer interviews and data analysis, found that Jira Service Management can save IT operations teams 155 hours per month, improve service desk productivity by $1.4 million, and save $2.0 million by switching from a legacy ITSM product.