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The Total Economic Impact of Atlassian Jira Service Management
IT Service Management & ESM A Atlassian Updated March 08, 2023 0

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  • White Paper / Book
  • Guide / Report
Duration in Minutes
Total time in minutes that it will take to consume this content
50
Free with registration
According to Forrester's calculations, deploying Jira Service Management from Atlassian can result in a 277% return on investment (ROI) over three years and significant improvements in productivity and cost savings. With the rise of distributed teams, finding an ITSM platform that effectively connects Dev, IT, and business teams can be challenging. To help with this decision, Atlassian commissioned a Total Economic Impact™ (TEI) study by Forrester Consulting.
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Service Management: Not just for IT anymore
IT Service Management & ESM IT Isos Technology Updated April 07, 2023 0

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Webinar / Session
Duration in Minutes
Total time in minutes that it will take to consume this content
54
Free
Join Isos Technology and guest speaker Julie Mohr, Senior Analyst at Forrester, for a webinar discussing the evolution of ITSM into Enterprise Service Management (ESM). As organizations undergo massive digital transformations, ESM has become a mainstream practice that supports knowledge workers across a business. The webinar covers the concept of ESM, the current service management landscape, and how to expand ITSM and ESM tools and processes across an enterprise.
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Three trends transforming the Service Desk (ESM)
IT Service Management & ESM A Atlassian Updated February 20, 2023 0

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Limited to four options.
White Paper / Book
Duration in Minutes
Total time in minutes that it will take to consume this content
10
Free with registration
The service desk landscape is transforming due to three key factors: ESM (Enterprise Service Management), collaboration, and intelligent service management. This Forrester report helps you better understand ESM, collaboration, and intelligent service management.
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Forrester: Proven drivers for unlocking high-velocity ITSM
IT Service Management & ESM A Atlassian Updated March 21, 2023 0

Resource

Select topics that best match this listing. Limited to 6.
Select all that apply. If the resource is platform agnostic, ignore this selection.
Limited to four options.
White Paper / Book
Duration in Minutes
Total time in minutes that it will take to consume this content
18
Free with registration
This Forrester report explores what separates high-performing IT teams from the rest, debunking myths and presenting key findings. These high-performing teams have shifted from functional silos to cross-functional "build/run" working methods and are prepared to navigate big changes. They also plan to invest in tools that integrate development and IT operations and encourage open knowledge sharing, with 93% of them adopting this practice.
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