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Jira Service Management for software development teams
IT Service Management & ESM ET Editorial Team Updated August 24, 2023 0

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Webinar / Session
Duration in Minutes
Total time in minutes that it will take to consume this content
51
Free with registration
In this webinar, Atlassian's Cathi Davey and Jeremy Cooley demonstrate how teams utilize Jira Service Management to enhance the intake of work such as bug reports and development ideas, improve incident response by integrating development teams into incident swarming, automatically track deployments for governance and compliance, and foster collaboration on the Atlassian platform tailored for innovative team collaboration.
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The Total Economic Impact of Atlassian Jira Service Management
IT Service Management & ESM A Atlassian Updated March 08, 2023 0

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  • Guide / Report
Duration in Minutes
Total time in minutes that it will take to consume this content
50
Free with registration
According to Forrester's calculations, deploying Jira Service Management from Atlassian can result in a 277% return on investment (ROI) over three years and significant improvements in productivity and cost savings. With the rise of distributed teams, finding an ITSM platform that effectively connects Dev, IT, and business teams can be challenging. To help with this decision, Atlassian commissioned a Total Economic Impact™ (TEI) study by Forrester Consulting.
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Atlassian’s IT asset and service configuration management handbook
IT Service Management & ESM A Atlassian Updated March 09, 2023 0

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White Paper / Book
Duration in Minutes
Total time in minutes that it will take to consume this content
100
Free with registration
This white paper outlines Atlassian's approach to IT asset and service configuration management through the use of the Assets feature in Jira Service Management. This feature acts as a centralized repository for a company's assets, services, and configuration items, allowing teams to track company resources and gain visibility into the relationships between critical applications, services, and the underlying infrastructure. The approach is team-centric, enabling teams to run fast and operate autonomously while ensuring that work is aligned and doesn't introduce risk to the business.
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A vision for IT service management at high velocity
IT Service Management & ESM A Atlassian Updated February 13, 2023 0

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White Paper / Book
Duration in Minutes
Total time in minutes that it will take to consume this content
10
Free with registration
For many years, Atlassian has aided countless software development teams in embracing Agile and DevOps practices, enabling them to produce high-quality work faster. But what about the rest of the IT department? This report offers an in-depth examination of Atlassian's vision for service management and how they address these crucial questions.
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Three trends transforming the Service Desk (ESM)
IT Service Management & ESM A Atlassian Updated February 20, 2023 0

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White Paper / Book
Duration in Minutes
Total time in minutes that it will take to consume this content
10
Free with registration
The service desk landscape is transforming due to three key factors: ESM (Enterprise Service Management), collaboration, and intelligent service management. This Forrester report helps you better understand ESM, collaboration, and intelligent service management.
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The language of incident management
IT Service Management & ESM A Atlassian Updated February 20, 2023 0

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  • How-tos & Tips
  • Worksheet
Duration in Minutes
Total time in minutes that it will take to consume this content
20
Free with registration
The terminology used in IT incident management is largely borrowed from the terminology adopted by disaster response teams in the medical and environmental sectors. In this whitepaper, you'll read about essential terms supporting clear and accurate communication during the incident management process. 
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The Atlassian approach to ESM
IT Service Management & ESM A Atlassian Updated February 20, 2023 0

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White Paper / Book
Duration in Minutes
Total time in minutes that it will take to consume this content
30
Free with registration
This white paper explores how Jira Service Management can support modern teams and meet the demands of today's fast-paced business with Enterprise Service Management (ESM).
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Asset and configuration management handbook
IT Service Management & ESM A Atlassian Updated March 06, 2023 0

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  • How-tos & Tips
Duration in Minutes
Total time in minutes that it will take to consume this content
40
Free with registration
This guide serves as an introduction to the concepts of asset and configuration management and offers suggestions on how to incorporate them into your IT service management.
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The future of ITSM is agile
IT Service Management & ESM A Atlassian Updated February 13, 2023 0

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Limited to four options.
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  • Guide / Report
Duration in Minutes
Total time in minutes that it will take to consume this content
30
Free with registration
To help you embark on your agile journey, Atlassian and AXELOS have joined forces to provide you with a guide. You will learn about the eight practices commonly used by high-performing IT teams and receive tips to bring more agility and teamwork to ITSM.
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The complete guide to Atlassian for ITSM
IT Service Management & ESM A Atlassian Updated February 13, 2023 0

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  • Guide / Report
Duration in Minutes
Total time in minutes that it will take to consume this content
75
Free with registration
Are you looking to adopt Atlassian's ITSM solution but unsure of where to begin? Or are you interested in revolutionizing ITSM by integrating agile, DevOps, and cloud technologies? This hands-on guide is your comprehensive resource for all things ITSM with Atlassian. 
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Creating actionable alerts to maximize resolution speed
IT Service Management & ESM A Atlassian Updated February 20, 2023 0

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Limited to four options.
  • White Paper / Book
  • How-tos & Tips
Duration in Minutes
Total time in minutes that it will take to consume this content
10
Free with registration
In today's always-on world, more than simple alerts are required. Top teams understand that adding relevant information to alerts can significantly reduce the time it takes to resolve incidents. This whitepaper provides valuable insights on empowering first responders to handle incidents promptly and efficiently.
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Tips to make a lean, mean ITSM machine with Atlassian
IT Service Management & ESM A Atlassian Updated February 20, 2023 0

Resource

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Limited to four options.
  • White Paper / Book
  • How-tos & Tips
Duration in Minutes
Total time in minutes that it will take to consume this content
45
Free with registration
The traditional approach to IT Service Management (ITSM) is changing, with IT teams shifting towards more flexible, collaborative methods that prioritize ease of use and knowledge sharing over complex workflows. Read the guide on how IT teams can improve efficiency, remain nimble, and focus on delivering business value.
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14 results - showing 1 - 12
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