Join Isos Technology and guest speaker Julie Mohr, Senior Analyst at Forrester, for a webinar discussing the evolution of ITSM into Enterprise Service Management (ESM). As organizations undergo massive digital transformations, ESM has become a mainstream practice that supports knowledge workers across a business. The webinar covers the concept of ESM, the current service management landscape, and how to expand ITSM and ESM tools and processes across an enterprise.
Additionally, the discussion explores the impact of COVID-19 and the Great Resignation on digital trends in service management and technology. Thad West, CEO of Isos Technology, moderates the panel, which also includes Ian Cooperman, Strategic Account Manager at Isos Technology.
