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How to expertly evaluate ITSM tools for your organization
IT Service Management & ESM IT Isos Technology Updated April 10, 2023 0

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Webinar / Session
Duration in Minutes
Total time in minutes that it will take to consume this content
57
Free
The significance of digital transformation in keeping up with technology has resulted in increased ITSM tools and platforms available to businesses. In this webinar, experts provide a comprehensive breakdown of the three most crucial steps for selecting the appropriate ITSM tools for your organization.
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Enterprise Service Management: Transforming knowledge work and modernizing business operations
IT Service Management & ESM IT Isos Technology Updated March 06, 2023 0

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White Paper / Book
Duration in Minutes
Total time in minutes that it will take to consume this content
15
Free with registration
This white paper by Isos Technology discusses how technology plays a foundational role in digital transformation initiatives. It discusses the concept of enterprise service management (ESM), which involves extending IT service management practices and technology platforms to every department in an organization to improve knowledge management and modernize business operations.
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The impact of digital transformation on Asset and Configuration Management
IT Service Management & ESM IT Isos Technology Updated March 06, 2023 0

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White Paper / Book
Duration in Minutes
Total time in minutes that it will take to consume this content
12
Free with registration
More and more organizations are boosting their digital transformation efforts, with 60% of C-suite executives citing digital transformation as their top growth driver for the year in a recent PWC Pulse survey. The IT ecosystem is significantly impacted by various trends within digital transformation, including those related to IT Asset Management (ITAM) and Configuration Management (CM). This white paper will explore how digital transformation and related trends contribute to ITAM and CM's complexity. 
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How IT leaders can improve the agile Service Desk in a post-COVID world
IT Service Management & ESM IT Isos Technology Updated March 02, 2023 0

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  • Webinar / Session
  • Interview / Opinion
Duration in Minutes
Total time in minutes that it will take to consume this content
42
Free
With the help of IT, companies have been able to switch to remote work and guarantee the productivity of their workforce. In the aftermath of COVID-19, businesses are changing, and there will be a growing demand for IT to enable a digital workforce with enhanced capabilities and services, as well as to identify ways to minimize expenses. Learn about the successful implementation of an agile service desk in a post-COVID-19 environment.
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Service Management: Not just for IT anymore
IT Service Management & ESM IT Isos Technology Updated April 07, 2023 0

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Webinar / Session
Duration in Minutes
Total time in minutes that it will take to consume this content
54
Free
Join Isos Technology and guest speaker Julie Mohr, Senior Analyst at Forrester, for a webinar discussing the evolution of ITSM into Enterprise Service Management (ESM). As organizations undergo massive digital transformations, ESM has become a mainstream practice that supports knowledge workers across a business. The webinar covers the concept of ESM, the current service management landscape, and how to expand ITSM and ESM tools and processes across an enterprise.
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How a single platform can improve DevOps and ITSM collaboration
IT Service Management & ESM IT Isos Technology Updated March 02, 2023 0

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White Paper / Book
Duration in Minutes
Total time in minutes that it will take to consume this content
10
Free with registration
Organizations are undergoing a cultural and structural shift towards embracing DevOps, which leads to a higher demand for IT Service Management (ITSM) to support new releases and products, as well as an increased awareness of ITSM's impact on customer experience and satisfaction. This white paper by Isos Technology delves into the complex environment in which IT operates and how it can hinder collaboration between development and operations teams. 
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Jira Service Management vs ServiceNow
IT Service Management & ESM IT Isos Technology Updated February 28, 2023 0

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White Paper / Book
Duration in Minutes
Total time in minutes that it will take to consume this content
15
Free with registration
Jira Service Management (JSM) is a comprehensive ITSM and ESM tool, building on the functionality of its predecessor, Jira Service Desk (JSD). It incorporates automation and tooling to streamline incident management, strengthen change management capabilities, enhance service capabilities for non-technical teams, and break down silos between development, operations, and ITSM teams. This article covers how JSM can help close the DevOps/ITSM information gap, its economic impact, key considerations when evaluating JSM vs. ServiceNow, and its extensibility for non-technical teams.
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How Jira Service Management can make your teams more efficient
IT Service Management & ESM IT Isos Technology Updated February 28, 2023 0

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Limited to four options.
  • How-tos & Tips
  • Interview / Opinion
Duration in Minutes
Total time in minutes that it will take to consume this content
10
Free
Join Rodney West, Senior Atlassian Consultant, and Sean Parchmann, Director of Project Delivery at Isos Tech, as they discuss how Jira Service Management can be utilized within your organization to address challenging issues and improve team productivity.
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Three ways IT leaders are doubling down on Enterprise Service Management (ESM)
IT Service Management & ESM IT Isos Technology Updated March 02, 2023 0

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Limited to four options.
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  • Interview / Opinion
Duration in Minutes
Total time in minutes that it will take to consume this content
55
Free
Jira Service Management (JSM) can enhance workflows, communication, and standard practices across all teams in your organization, not just IT. This webinar showcases how the marketing team at CBS improved their efficiency and collaboration by utilizing the power of Atlassian's tools. 
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Key considerations for a modern, resilient, and agile Service Desk
IT Service Management & ESM IT Isos Technology Updated March 03, 2023 0

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White Paper / Book
Duration in Minutes
Total time in minutes that it will take to consume this content
15
Free with registration
This white paper is an essential guide for any organization building agile and resilient service desks. It covers why companies invest in and update the underlying technology that powers service desks and explores some key factors to consider when evaluating this technology.
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Resilient IT services for the new normal
IT Service Management & ESM IT Isos Technology Updated March 02, 2023 0

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Limited to four options.
Webinar / Session
Duration in Minutes
Total time in minutes that it will take to consume this content
46
Free
We are currently in a time where predicting the next disruption is impossible. This webinar discusses how organizations have prepared themselves to support remote work and have come to realize that a blend of office, remote, and fieldwork environments is the new standard. As a result of health and safety factors, leaders and employees are adapting their priorities, operations, and methods of collaboration. 
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The definitive guide to transitioning from ITSM to ESM
IT Service Management & ESM IT Isos Technology Updated March 02, 2023 0

Resource

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Limited to four options.
White Paper / Book
Duration in Minutes
Total time in minutes that it will take to consume this content
10
Free with registration
This white paper by Isos Technology discusses how ITSM teams can act as a center of excellence for service and knowledge management in their organizations. It explains how business teams can utilize Atlassian tools such as Jira Service Management (JSM) and Confluence to enhance request management, work processes, and information sharing. 
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