The definitive guide to transitioning from ITSM to ESM

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The definitive guide to transitioning from ITSM to ESM
The definitive guide to transitioning from ITSM to ESM
The definitive guide to transitioning from ITSM to ESM

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White Paper / Book
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10
Free with registration
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Isos Technology
Featured Expert
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Ian Cooperman
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https://www.isostech.com/
This white paper by Isos Technology discusses how ITSM teams can act as a center of excellence for service and knowledge management in their organizations. It explains how business teams can utilize Atlassian tools such as Jira Service Management (JSM) and Confluence to enhance request management, work processes, and information sharing. 
The paper also covers topics such as enterprise service management, the use of ITSM tools and practices by business teams, and the role of knowledge sharing in ITSM. Furthermore, it highlights how Atlassian and Isos can assist in initiating ESM, among other things.

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