We are currently in a time where predicting the next disruption is impossible. This webinar discusses how organizations have prepared themselves to support remote work and have come to realize that a blend of office, remote, and fieldwork environments is the new standard. As a result of health and safety factors, leaders and employees are adapting their priorities, operations, and methods of collaboration. 

For many years, Atlassian has aided countless software development teams in embracing Agile and DevOps practices, enabling them to produce high-quality work faster. But what about the rest of the IT department? This report offers an in-depth examination of Atlassian's vision for service management and how they address these crucial questions.

The service desk landscape is transforming due to three key factors: ESM (Enterprise Service Management), collaboration, and intelligent service management. This Forrester report helps you better understand ESM, collaboration, and intelligent service management.

The terminology used in IT incident management is largely borrowed from the terminology adopted by disaster response teams in the medical and environmental sectors. In this whitepaper, you'll read about essential terms supporting clear and accurate communication during the incident management process. 

This white paper explores how Jira Service Management can support modern teams and meet the demands of today's fast-paced business with Enterprise Service Management (ESM).

This guide serves as an introduction to the concepts of asset and configuration management and offers suggestions on how to incorporate them into your IT service management.

In today's always-on world, more than simple alerts are required. Top teams understand that adding relevant information to alerts can significantly reduce the time it takes to resolve incidents. This whitepaper provides valuable insights on empowering first responders to handle incidents promptly and efficiently.

The traditional approach to IT Service Management (ITSM) is changing, with IT teams shifting towards more flexible, collaborative methods that prioritize ease of use and knowledge sharing over complex workflows. Read the guide on how IT teams can improve efficiency, remain nimble, and focus on delivering business value.

Serhat Can's comprehensive book on operating an on-call response program for software applications offers a roadmap for balancing customer needs with the well-being of on-call staff. 

This podcast covers various topics, including ITSM, Atlassian tools, Cloud, and more. It is a valuable resource for anyone looking to expand their knowledge and stay ahead in the field.

Hear Christian Lipski from Contegix discuss ITSM and its potential impact on your business. He covers various aspects, such as the challenges faced by IT, the benefits of ITSM, the core processes of ITSM, and the tools required for ITSM. 

This white paper focuses on helping IT teams to implement an effective IT Service Management (ITSM) strategy by addressing common hurdles that companies face during the implementation process. It covers topics such as Goal Misalignment, ITSM Tooling, Effective Communication, and more.