The traditional approach to IT Service Management (ITSM) is changing, with IT teams shifting towards more flexible, collaborative methods that prioritize ease of use and knowledge sharing over complex workflows. Read the guide on how IT teams can improve efficiency, remain nimble, and focus on delivering business value.
In this guide, you will learn how to:
- Implement self-service and establish a knowledge-centered service desk with the "Shift Left" approach
- Communicate service disruptions proactively and use Chatops for real-time response
- Implement a formal Post Incident Review (PIR) process to quickly identify the root causes of problems
- Streamline change management and automate processes where possible.
By following these steps, IT teams can adopt a lean and agile approach to ITSM, delivering better services and improving overall business operations.