If you're an IT Service Manager, you may wonder if your Service Desk is operating at its fullest potential. Are customers able to receive assistance promptly, and do agents have the necessary information to provide help? This ebook shares tips on creating effective SLAs with customers, designing a Help Desk that appeals to customers, using a Knowledge base to deflect tickets, utilizing Insight Asset Management to reduce ticket times, and measuring customer satisfaction.
Powering your Help Desk with Jira Service Management
C Contegix Updated
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