Powering your Help Desk with Jira Service Management

C Updated
Powering your Help Desk with Jira Service Management


Select topics that best match this listing. Limited to 6.
Select all that apply. If the resource is platform agnostic, ignore this selection.
Limited to four options.
  • White Paper / Book
  • How-tos & Tips
Duration in Minutes
Total time in minutes that it will take to consume this content
Free with registration
Select expertise level required for consumption of this resource
  • Beginner
  • Intermediate
Who is this resource for
Created by
Type to select a company name offering this resource
Company Website
The website where visitors can learn more about this vendor or expert
If you're an IT Service Manager, you may wonder if your Service Desk is operating at its fullest potential. Are customers able to receive assistance promptly, and do agents have the necessary information to provide help? This ebook shares tips on creating effective SLAs with customers, designing a Help Desk that appeals to customers, using a Knowledge base to deflect tickets, utilizing Insight Asset Management to reduce ticket times, and measuring customer satisfaction.

User reviews

There are no user reviews for this listing.
Topic coverage
Were you satisfied with the quality of the content?
Quality of production
Was the resource well produced and easily comprehended?