- Resources
- IT Service Management & ESM
- Service Desk
IT Service Management & ESM
C
cprime
Updated
May 25, 2023
0
Resource
Select topics that best match this listing. Limited to 6.
Select all that apply. If the resource is platform agnostic, ignore this selection.
Limited to four options.
- Guide / Report
- Interview / Opinion
Duration in Minutes
Total time in minutes that it will take to consume this content
22
Free with registration
This report by Cprime and Appfire draws upon valuable findings and data gathered from surveying industry experts, providing you with insights to optimize your ITSM processes and stay ahead of the competition.
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IT Service Management & ESM
C
Contegix
Updated
April 10, 2023
0
Resource
Select topics that best match this listing. Limited to 6.
Select all that apply. If the resource is platform agnostic, ignore this selection.
Limited to four options.
- White Paper / Book
- How-tos & Tips
Duration in Minutes
Total time in minutes that it will take to consume this content
3
Free with registration
If you're an IT Service Manager, you may wonder if your Service Desk is operating at its fullest potential. Are customers able to receive assistance promptly, and do agents have the necessary information to provide help? This ebook shares tips on creating effective SLAs with customers, designing a Help Desk that appeals to customers, using a Knowledge base to deflect tickets, utilizing Insight Asset Management to reduce ticket times, and measuring customer satisfaction.
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IT Service Management & ESM
C
Contegix
Updated
April 10, 2023
0
Resource
Select topics that best match this listing. Limited to 6.
Select all that apply. If the resource is platform agnostic, ignore this selection.
Limited to four options.
White Paper / Book
Duration in Minutes
Total time in minutes that it will take to consume this content
9
Free with registration
As organizations move past emergency pandemic measures, IT and development teams are tasked with finding sustainable ways to support digital business operations. Enterprise Service Management (ESM) is gaining popularity as ITSM principles are extended to support various departments, such as HR, legal, and finance. This white paper covers topics like the case for ESM and high-velocity service delivery and explains how Jira Service Management can help organizations digitize essential operations.
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IT Service Management & ESM
C
Clearvision
Updated
April 07, 2023
0
Resource
Select topics that best match this listing. Limited to 6.
Select all that apply. If the resource is platform agnostic, ignore this selection.
Limited to four options.
- Webinar / Session
- Interview / Opinion
Duration in Minutes
Total time in minutes that it will take to consume this content
68
Free
This webinar series covers service-based automation in JSM, ITSM, high-velocity IT, and DevOps. Speakers help listeners learn about service-based alerts and incident routing, service-based approvals, managing service assets, and using services in automation rules.
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IT Service Management & ESM
E
Eficode
Updated
April 07, 2023
0
Resource
Select topics that best match this listing. Limited to 6.
Select all that apply. If the resource is platform agnostic, ignore this selection.
Limited to four options.
Webinar / Session
Duration in Minutes
Total time in minutes that it will take to consume this content
90
Free
Eficode's webinar series on Enterprise Service Management (ESM) can help transform a traditional business structure into an Agile, collaborative, service-oriented environment. The series focuses on unlocking the power of ITSM for other departments in a business, such as HR, finance, security, and marketing.
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IT Service Management & ESM
E
Eficode
Updated
March 31, 2023
0
Resource
Select topics that best match this listing. Limited to 6.
Limited to four options.
White Paper / Book
Duration in Minutes
Total time in minutes that it will take to consume this content
11
Free with registration
Are you looking for practical tips on how to successfully implement IT Service Management (ITSM)? In this guide, you will find 20 hands-on tips on how to implement ITSM using Jira Service Management. Whether you are a CEO, CIO, manager, practice lead, incident manager, problem manager, change manager, or configuration manager, you will find valuable insights in this guide.
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IT Service Management & ESM
R
re:solution
Updated
March 22, 2023
0
Resource
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Limited to four options.
- White Paper / Book
- Article
Duration in Minutes
Total time in minutes that it will take to consume this content
6
Free
The field of customer support is evolving rapidly with the advancement of technology, and one of the latest developments is the use of Automatic Translations in Customer Support (ATCS). Automatic translation tools have come a long way since the introduction of neural networks in 2014, and now provide accurate translations with fewer errors.
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IT Service Management & ESM
A
Adaptavist
Updated
March 21, 2023
0
Resource
Select topics that best match this listing. Limited to 6.
Limited to four options.
White Paper / Book
Duration in Minutes
Total time in minutes that it will take to consume this content
13
Free with registration
This Adaptavist's white paper offers guidance on ITSM implementation, which can be complex and costly for organizations. It covers the principles and purpose of ITSM, modern tools and frameworks, reasons for failure, best practices, and steps for success.
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IT Service Management & ESM
P
Praecipio
Updated
April 11, 2023
0
Resource
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Select all that apply. If the resource is platform agnostic, ignore this selection.
Limited to four options.
Webinar / Session
Duration in Minutes
Total time in minutes that it will take to consume this content
30
Free with registration
From IT fixing equipment for legal to HR onboarding a new marketing employee, diverse teams require the right tools and processes to ensure work and services flow smoothly. That's where Forms for Jira Service Management comes in, a no-code/low-code form builder that allows organizations to scale Service Management strategies and deliver high-velocity service experiences.
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IT Service Management & ESM
V
Valiantys
Updated
April 08, 2023
0
Resource
Select topics that best match this listing. Limited to 6.
Select all that apply. If the resource is platform agnostic, ignore this selection.
Limited to four options.
- Webinar / Session
- Demo / Run-through
Duration in Minutes
Total time in minutes that it will take to consume this content
23
Free
This webinar introduces Opsgenie, a powerful alerting and on-call management tool developed by Atlassian for Dev and Ops teams. It is designed to help teams remediate issues quickly, stay in control during incidents, and maintain high levels of customer satisfaction.
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IT Service Management & ESM
A
Appfire
Updated
March 10, 2023
0
Resource
Select topics that best match this listing. Limited to 6.
Select all that apply. If the resource is platform agnostic, ignore this selection.
Limited to four options.
- White Paper / Book
- How-tos & Tips
- Worksheet
Duration in Minutes
Total time in minutes that it will take to consume this content
23
Free with registration
The guide from Appfire, written by Rachel Wright, offers strategies, best practices, and tips for managing service requests through Jira Service Management. The guide includes examples, use cases, and implementation tips to help set clear expectations for leadership and support team members. It covers understanding and communicating needs, creating service-level agreements, using automation and integrations, and collecting feedback to improve processes. The guide also includes a checklist of 10 tips for managing support in Jira Service Management.
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IT Service Management & ESM
A
Adaptavist
Updated
March 20, 2023
0
Resource
Select topics that best match this listing. Limited to 6.
Select all that apply. If the resource is platform agnostic, ignore this selection.
Limited to four options.
White Paper / Book
Duration in Minutes
Total time in minutes that it will take to consume this content
10
Free with registration
The world of IT Service Management (ITSM) is constantly evolving, and as organizations adopt DevOps principles and practices, there is a need to adapt traditional ITSM frameworks to keep up. This white paper offers an expert blueprint on how to deliver ITSM success by combining the principles of Agile and DevOps with strong ITSM frameworks like ITIL.
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