This Forrester report explores what separates high-performing IT teams from the rest, debunking myths and presenting key findings. These high-performing teams have shifted from functional silos to cross-functional "build/run" working methods and are prepared to navigate big changes. They also plan to invest in tools that integrate development and IT operations and encourage open knowledge sharing, with 93% of them adopting this practice.
- Resources
- IT Service Management & ESM
- Forrester: Proven drivers for unlocking high-velocity ITSM
Forrester: Proven drivers for unlocking high-velocity ITSM
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