This e-book guides you through the deployment process, providing best practices, insights from successful customers, and next-step resources to help you upgrade and stay ahead of the curve. 

Jira Service Management (JSM) is a comprehensive ITSM and ESM tool, building on the functionality of its predecessor, Jira Service Desk (JSD). It incorporates automation and tooling to streamline incident management, strengthen change management capabilities, enhance service capabilities for non-technical teams, and break down silos between development, operations, and ITSM teams. This article covers how JSM can help close the DevOps/ITSM information gap, its economic impact, key considerations when evaluating JSM vs. ServiceNow, and its extensibility for non-technical teams.

This short paper covers various aspects of having a successful digital transformation, including the importance of teamwork, using the right tools, structured group decision making, focus on team objectives, increased job satisfaction, enhanced collaboration, daily task management, and flexibility to grow with the Atlassian Platform plus Apps and APIs. 

Join Rodney West, Senior Atlassian Consultant, and Sean Parchmann, Director of Project Delivery at Isos Tech, as they discuss how Jira Service Management can be utilized within your organization to address challenging issues and improve team productivity.

Organizational complexity is a major obstacle to implementing business agility at an enterprise scale. While many enterprises adopt Agile methodologies to simplify complexity, scaling Agile poses its own challenges. This paper examines the challenges and opportunities that enterprises encounter when scaling Agile, and how Scaled Agile Framework® (SAFe®) and technology such as Atlassian's Jira Align can assist them in scaling while enhancing business agility.

Are you considering a little fall cleaning in your Jira or Jira Service Management (JSM) instance? Perhaps it has become cluttered with too many projects, fields, workflows, and schemas, or maybe there is little consistency in how various teams in your organization have implemented Agile and ITSM practices. Listen to this webinar and learn from Jira administrators and other experts on how to make your Atlassian setup shine.

This white paper explains GitOps, an operational framework that follows the principles of DevOps and uses version control systems like Git to manage infrastructure as code. It covers the core components and four principles of GitOps, the difference between DevOps and GitOps, and the benefits of GitOps for organizations. 

This white paper provides a comprehensive guide for organizations overcoming migration obstacles and transitioning to the cloud. It primarily explores the two migration options, Cloud vs. Data Center, and provides insights on what organizations should consider when choosing. It also discusses the top concerns shared by clients when migrating to Atlassian Cloud and ways to overcome them. Lastly, it provides insights into what organizations should expect during migration.

In this white paper, Valiantys provides guidance on preparing for a consolidation project in seven steps, including calculating the total cost of ownership (TCO), return on investment (ROI), and other benefits. It is important to define a clear scope for the project to ensure success.

This informative session with Peter Daugavietis covers the concepts behind successful DevOps. The speaker explores the fundamental principles of DevOps and how creating a DevOps environment can optimize how you work and improve your business output. 

Leadership buy-in is critical to successfully implementing agile throughout an organization. According to the 15th State of Agile Report, 41% of survey respondents identified the absence of leadership participation, while 42% identified inadequate management support and sponsorship as barriers to agile adoption. This webinar discusses how to partner with leaders, set expectations, build a culture of transparency and learning, provide real-world examples, and use the proper tooling, like Atlassian's Jira Align.

Jira Service Management (JSM) can enhance workflows, communication, and standard practices across all teams in your organization, not just IT. This webinar showcases how the marketing team at CBS improved their efficiency and collaboration by utilizing the power of Atlassian's tools.