With the help of IT, companies have been able to switch to remote work and guarantee the productivity of their workforce. In the aftermath of COVID-19, businesses are changing, and there will be a growing demand for IT to enable a digital workforce with enhanced capabilities and services, as well as to identify ways to minimize expenses. Learn about the successful implementation of an agile service desk in a post-COVID-19 environment.

This short paper covers various aspects of having a successful digital transformation, including the importance of teamwork, using the right tools, structured group decision making, focus on team objectives, increased job satisfaction, enhanced collaboration, daily task management, and flexibility to grow with the Atlassian Platform plus Apps and APIs.