- security
- Jira Service Management
Details
IT Service Management & ESM
R
re:solution
Updated
March 22, 2023
0
Resource
Select topics that best match this listing. Limited to 6.
Select all that apply. If the resource is platform agnostic, ignore this selection.
Limited to four options.
- White Paper / Book
- Article
Duration in Minutes
Total time in minutes that it will take to consume this content
6
Free
The field of customer support is evolving rapidly with the advancement of technology, and one of the latest developments is the use of Automatic Translations in Customer Support (ATCS). Automatic translation tools have come a long way since the introduction of neural networks in 2014, and now provide accurate translations with fewer errors.
Compare
Read more
IT Service Management & ESM
A
Adaptavist
Updated
March 20, 2023
0
Resource
Select topics that best match this listing. Limited to 6.
Select all that apply. If the resource is platform agnostic, ignore this selection.
Limited to four options.
White Paper / Book
Duration in Minutes
Total time in minutes that it will take to consume this content
25
Free with registration
Developing a winning Enterprise Service Management (ESM) strategy can significantly boost digital transformation success. ESM is an evolution from IT Service Management (ITSM), with numerous benefits for businesses that make the transition. In this white paper, you'll learn what ESM is and who it's for, the best practice processes and tools for ESM adoption, and the big business benefits you can expect to gain.
Compare
Read more
IT Service Management & ESM
P
Praecipio
Updated
April 11, 2023
0
Resource
Select topics that best match this listing. Limited to 6.
Select all that apply. If the resource is platform agnostic, ignore this selection.
Limited to four options.
Webinar / Session
Duration in Minutes
Total time in minutes that it will take to consume this content
30
Free with registration
From IT fixing equipment for legal to HR onboarding a new marketing employee, diverse teams require the right tools and processes to ensure work and services flow smoothly. That's where Forms for Jira Service Management comes in, a no-code/low-code form builder that allows organizations to scale Service Management strategies and deliver high-velocity service experiences.
Compare
Read more
IT Service Management & ESM
C
cprime
Updated
March 16, 2023
0
Resource
Select topics that best match this listing. Limited to 6.
Select all that apply. If the resource is platform agnostic, ignore this selection.
Limited to four options.
White Paper / Book
Duration in Minutes
Total time in minutes that it will take to consume this content
10
Free with registration
As the pace and complexity of modern business continue to grow, organizations must undergo ongoing digital transformation to keep up. They adopt various software solutions to improve efficiency, eliminate waste, and streamline processes to meet customer expectations. However, these tools and processes can often become a source of complexity themselves, causing departmental silos and hindering collaboration. In the end, it is the customer who suffers from chaotic and unpredictable movements.
Compare
Read more
IT Service Management & ESM
V
Valiantys
Updated
April 08, 2023
0
Resource
Select topics that best match this listing. Limited to 6.
Select all that apply. If the resource is platform agnostic, ignore this selection.
Limited to four options.
- Webinar / Session
- Demo / Run-through
Duration in Minutes
Total time in minutes that it will take to consume this content
23
Free
This webinar introduces Opsgenie, a powerful alerting and on-call management tool developed by Atlassian for Dev and Ops teams. It is designed to help teams remediate issues quickly, stay in control during incidents, and maintain high levels of customer satisfaction.
Compare
Read more
Administration & Migration
C
Contegix
Updated
April 10, 2023
0
Resource
Select topics that best match this listing. Limited to 6.
Select all that apply. If the resource is platform agnostic, ignore this selection.
Limited to four options.
Worksheet
Duration in Minutes
Total time in minutes that it will take to consume this content
3
Free
To achieve a secure and effective application migration, it is essential to establish a reliable process, which requires prior experience. Contegix, based on their 16 years of experience with Atlassian environments, shares their process in the form of a worksheet.
Compare
Read more
Administration & Migration
P
Praecipio
Updated
May 17, 2023
0
Resource
Select topics that best match this listing. Limited to 6.
Select all that apply. If the resource is platform agnostic, ignore this selection.
Limited to four options.
Webinar / Session
Duration in Minutes
Total time in minutes that it will take to consume this content
49
Free with registration
Often overlooked and added as an afterthought to an Atlassian migration, User Acceptance Testing (UAT) is frequently assigned to users who need proper guidance or understanding. This webinar highlights the significance of a well-structured UAT, how it mitigates risk, and why this migration milestone is crucial for setting up your teams for success.
Compare
Read more
IT Service Management & ESM
A
Appfire
Updated
March 10, 2023
0
Resource
Select topics that best match this listing. Limited to 6.
Select all that apply. If the resource is platform agnostic, ignore this selection.
Limited to four options.
- White Paper / Book
- How-tos & Tips
- Worksheet
Duration in Minutes
Total time in minutes that it will take to consume this content
23
Free with registration
The guide from Appfire, written by Rachel Wright, offers strategies, best practices, and tips for managing service requests through Jira Service Management. The guide includes examples, use cases, and implementation tips to help set clear expectations for leadership and support team members. It covers understanding and communicating needs, creating service-level agreements, using automation and integrations, and collecting feedback to improve processes. The guide also includes a checklist of 10 tips for managing support in Jira Service Management.
Compare
Read more
IT Service Management & ESM
A
Adaptavist
Updated
March 20, 2023
0
Resource
Select topics that best match this listing. Limited to 6.
Select all that apply. If the resource is platform agnostic, ignore this selection.
Limited to four options.
White Paper / Book
Duration in Minutes
Total time in minutes that it will take to consume this content
10
Free with registration
The world of IT Service Management (ITSM) is constantly evolving, and as organizations adopt DevOps principles and practices, there is a need to adapt traditional ITSM frameworks to keep up. This white paper offers an expert blueprint on how to deliver ITSM success by combining the principles of Agile and DevOps with strong ITSM frameworks like ITIL.
Compare
Read more
PPM & Process Improvement
BP
Blended Perspectives
Updated
April 07, 2023
0
Resource
Select all that apply. If the resource is platform agnostic, ignore this selection.
Limited to four options.
Webinar / Session
Duration in Minutes
Total time in minutes that it will take to consume this content
42
Free with registration
This webinar provides a comprehensive overview of what it takes to create a world-class Project Portfolio Management (PPM) system in terms of both processes and tools. By leveraging Jira and Confluence with a range of additional apps, you'll learn how real-time consolidated reporting can be achieved, leading to reduced integration costs and complexity, significant savings in project management administrative time, improved tactical team performance, and a host of other benefits.
Compare
Read more
IT Service Management & ESM
BP
Blended Perspectives
Updated
April 07, 2023
0
Resource
Select topics that best match this listing. Limited to 6.
Select all that apply. If the resource is platform agnostic, ignore this selection.
Limited to four options.
Webinar / Session
Duration in Minutes
Total time in minutes that it will take to consume this content
57
Free
This webinar provides practical insights and a walkthrough on how ITIL4 can be more than just a concept but a reality for organizations. It focuses on demonstrating how Service Management can be integrated as a fully "enmeshed" capability with other enterprise processes.
Compare
Read more
IT Service Management & ESM
C
Clearvision
Updated
April 07, 2023
0
Resource
Select topics that best match this listing. Limited to 6.
Select all that apply. If the resource is platform agnostic, ignore this selection.
Limited to four options.
- White Paper / Book
- Guide / Report
Duration in Minutes
Total time in minutes that it will take to consume this content
12
Free
Written by ITIL-certified subject matter experts with over 20 years of experience in IT Service Management (ITSM), this guide will help you become a NINJA in the Atlassian application designed to simplify the categorization of service requests, incidents, problems, and changes.
Compare
Read more