Are you looking to adopt Atlassian's ITSM solution but unsure of where to begin? Or are you interested in revolutionizing ITSM by integrating agile, DevOps, and cloud technologies? This hands-on guide is your comprehensive resource for all things ITSM with Atlassian. 

The traditional approach to IT Service Management (ITSM) is changing, with IT teams shifting towards more flexible, collaborative methods that prioritize ease of use and knowledge sharing over complex workflows. Read the guide on how IT teams can improve efficiency, remain nimble, and focus on delivering business value.

In this guide, you'll learn how Opsgenie helps you keep track of on-call time for fair compensation, no matter what method you choose for compensating on-call time.

Serhat Can's comprehensive book on operating an on-call response program for software applications offers a roadmap for balancing customer needs with the well-being of on-call staff. 

Adopting Jira or Confluence often begins at the team level, but scaling across the organization can pose challenges such as autonomy, security, and custom workflows. This guide shows how Atlassian's Enterprise offerings for Jira and Confluence address these challenges, allowing for unified and extended collaboration across the organization.

This podcast covers various topics, including ITSM, Atlassian tools, Cloud, and more. It is a valuable resource for anyone looking to expand their knowledge and stay ahead in the field.

In this podcast episode and video, Rachel Wright, an entrepreneur, process engineer, and Atlassian Certified Jira administrator, shares her knowledge on cleaning up a Jira instance.

Hear Christian Lipski from Contegix discuss ITSM and its potential impact on your business. He covers various aspects, such as the challenges faced by IT, the benefits of ITSM, the core processes of ITSM, and the tools required for ITSM. 

This white paper guides organizations considering migrating from a legacy ITSM solution to Jira Service Management. It highlights the importance of flexibility and adaptability in today's business climate and explains how Jira Service Management can improve productivity and collaboration among teams. 

Although the migration process is complex and involves significant risk, the benefits of moving to Atlassian Cloud make it worthwhile. Moreover, time is of the essence for Atlassian customers as support for Atlassian Server products will end on February 2, 2024. In this eBook, you will see the essential steps organizations must follow when planning, preparing, and executing an Atlassian Cloud migration. Discover what to expect before migrating, how to avoid common errors during the migration process, and how Praecipio Consulting utilized these six steps to lead Castlight Health toward a successful Atlassian Cloud migration.