This white paper explores the future of IT Service Management (ITSM) and the rise of Enterprise Service Management (ESM). Learn how businesses can take advantage of the changing direction of the industry and which departments can benefit the most from ESM. 

In today's fast-paced world, time is a precious commodity that we can't afford to waste. As businesses strive to be more efficient and productive, automation has become an essential tool for success. This white paper is packed with more than 30 ideas that will inspire you to automate your processes and protect your valuable time. With these ideas, you'll be able to automate across a range of topics, including information recency, input control, communications, instant time savings, user and role-based automations, and streamlined issue journeys. 

For busy Atlassian managers, this white paper offers practical insights and knowledge to become their company's hero. It covers various topics, such as understanding the typical Atlassian environment, monitoring and optimizing the instance, preparing for worst-case scenarios, and ensuring the security of the instance. 

This video offers tips on how to avoid complicated workflows in Jira, which can cause chaos and frustration for scrum teams and users, as well as negatively impact productivity. The speaker explores some of the most convoluted workflows in Jira and provides insights on how to streamline them for maximum efficiency. 

According to Forrester's calculations, deploying Jira Service Management from Atlassian can result in a 277% return on investment (ROI) over three years and significant improvements in productivity and cost savings. With the rise of distributed teams, finding an ITSM platform that effectively connects Dev, IT, and business teams can be challenging. To help with this decision, Atlassian commissioned a Total Economic Impact™ (TEI) study by Forrester Consulting.

Get an overview of two approaches to managing Jira instances: Federated Instances and Consolidation of Jira Instances. Federated Instances allow for the federation of Jira instances and provide greater flexibility for business units while mitigating operational risks. Consolidation of Jira Instances involves a centralized Jira environment and allows for hybrid models. 

In this webinar, Thad West, CEO of Isos Technology, discusses the evolution of DevOps with Site Reliability Engineering (SRE) and Service Level Objectives (SLOs) experts. The webinar covers the evolution of DevOps roles and responsibilities within an organization, key performance metrics for Site Reliability Engineering, SLO quality gates, and the importance of both "shift left" and "shift right" approaches to DevOps. 

More and more organizations are boosting their digital transformation efforts, with 60% of C-suite executives citing digital transformation as their top growth driver for the year in a recent PWC Pulse survey. The IT ecosystem is significantly impacted by various trends within digital transformation, including those related to IT Asset Management (ITAM) and Configuration Management (CM). This white paper will explore how digital transformation and related trends contribute to ITAM and CM's complexity. 

Due to the fast-paced nature of today's business world, where demands are high and resources are limited, it's crucial to enhance work efficiency. Thankfully, Jira Core, Service Desk, and Jira Workflow Management offer exceptional software solutions to manage issues, tasks, processes, and projects. However, the extensive range of specialized applications, or "apps, " elevates these already outstanding products," that can be integrated into your Jira instance.

With the help of IT, companies have been able to switch to remote work and guarantee the productivity of their workforce. In the aftermath of COVID-19, businesses are changing, and there will be a growing demand for IT to enable a digital workforce with enhanced capabilities and services, as well as to identify ways to minimize expenses. Learn about the successful implementation of an agile service desk in a post-COVID-19 environment.

This guide from Appfire provides six automation strategies for streamlining business processes, with examples and use cases for Jira Software, Jira Service Management, and Jira Work Management. The guide covers empowering human decisions with workflow automation, creating smarter business processes, streamlining Jira, improving communication with users, automating mundane tasks, and doing more things in bulk. A bonus checklist for automating Jira is also included.