This report by Cprime and Appfire draws upon valuable findings and data gathered from surveying industry experts, providing you with insights to optimize your ITSM processes and stay ahead of the competition.

Appfire expert Ed Gaile presents a comprehensive demo that showcases Appfire's IT Service Management (ITSM) solution. The demo focuses on integrating eight ITSM solution apps and demonstrates how they can transform your service desk. 

Change management acts as a crucial catalyst, bridging the gap between innovative ideas and their realization within an organization. By leveraging the capabilities of Jira and implementing the best practices outlined in this article, companies can effectively manage change, facilitating team improvement and growth and fostering an environment conducive to continuous development and evolution. 

This app enables users to create personalized reports for their dashboards without the need for any coding. This review examines it more closely to determine how Old Street Solutions, the maker of this app, achieves this feat.

If you're an IT Service Manager, you may wonder if your Service Desk is operating at its fullest potential. Are customers able to receive assistance promptly, and do agents have the necessary information to provide help? This ebook shares tips on creating effective SLAs with customers, designing a Help Desk that appeals to customers, using a Knowledge base to deflect tickets, utilizing Insight Asset Management to reduce ticket times, and measuring customer satisfaction.

As organizations move past emergency pandemic measures, IT and development teams are tasked with finding sustainable ways to support digital business operations. Enterprise Service Management (ESM) is gaining popularity as ITSM principles are extended to support various departments, such as HR, legal, and finance. This white paper covers topics like the case for ESM and high-velocity service delivery and explains how Jira Service Management can help organizations digitize essential operations.

The significance of digital transformation in keeping up with technology has resulted in increased ITSM tools and platforms available to businesses. In this webinar, experts provide a comprehensive breakdown of the three most crucial steps for selecting the appropriate ITSM tools for your organization.

Jira as a popular agile project management tool due to its vast reporting, project planning, and progress-tracking capabilities. However, with so much information available, finding relevant information quickly can sometimes take time. The article introduces Jira Quick Filters as a solution to visualize the bigger picture easily. It shows how to add Quick Filters - available with Hierarchy for Jira - and unlock Jira's full potential.

This webinar series covers service-based automation in JSM, ITSM, high-velocity IT, and DevOps. Speakers help listeners learn about service-based alerts and incident routing, service-based approvals, managing service assets, and using services in automation rules. 

Eficode's webinar series on Enterprise Service Management (ESM) can help transform a traditional business structure into an Agile, collaborative, service-oriented environment. The series focuses on unlocking the power of ITSM for other departments in a business, such as HR, finance, security, and marketing. 

This webinar challenges the skepticism surrounding time recording and reporting in agile teams. The hosts, in collaboration with Tempo, the market leader in the timesheet category for Atlassian, believe that time management best practices can lead to high-performance teams.