Hear the speaker discuss the total cost of ownership (TCO) of supporting the Atlassian stack in three models: self-support, vendor support, and partner support. Get an overview of the planned and unplanned costs included in each scenario and what to expect from each support model presented. 

Atlassian renames its asset and configuration management capabilities in Jira Service Management, known as Insight, to Assets. While asset management typically refers to hardware and software, Assets can be used for much more. Hear this panel of ITSM experts and learn how asset management can benefit organizations using Jira Service Management. 

The ITSM teams face challenges in promptly responding to clients' issues due to their existing processes and tools. To overcome these obstacles, Atlassian specialist Michael Brown shares four strategies in a webinar that can maximize Jira Service Management and ITSM processes by incorporating Agile methodologies.

This webinar goes into various stages of the DevOps lifecycle, why Service Management plays a crucial role in establishing robust DevOps practices, and how Jira Service Management (JSM) enables these frameworks to work together and deliver business value. It explores out-of-the-box use cases related to how JSM facilitates change and incident management.

This e-book explores how Jira Service Management (JSM) can help organizations align with ITIL processes in five key areas of IT service management: customer portal, incident management, change enablement, knowledge management, and reporting. 

Jira Service Management is an Atlassian product that combines a wide range of features and functionality to support modern ITSM, Development, and Operations teams. It helps IT teams deliver customer value faster, increase work visibility and transparency across teams, streamline the flow of information between teams, and support cross-functional decision-making and issue resolution, focusing on ITSM and DevOps teams.

This Forrester report explores what separates high-performing IT teams from the rest, debunking myths and presenting key findings. These high-performing teams have shifted from functional silos to cross-functional "build/run" working methods and are prepared to navigate big changes. They also plan to invest in tools that integrate development and IT operations and encourage open knowledge sharing, with 93% of them adopting this practice.

As your organization grows, your Atlassian footprint will also likely expand rapidly, which can complicate managing user access and permissions, especially when handling sensitive information. This webinar emphasizes the significance of establishing a robust centralized user management system and provides best practices for implementing permission strategies that ensure your organization's security while scaling sustainably.

This book is about using Jira as an issue tracker and project management tool. It covers Jira Software, Jira Core, and Jira Service Desk. The book explains how to create a new project, use relevant schemes, configure workflows and fields for project screens, and analyze data using built-in reports and creating dashboards in Jira.