The ITSM teams face challenges in promptly responding to clients' issues due to their existing processes and tools. To overcome these obstacles, Atlassian specialist Michael Brown shares four strategies in a webinar that can maximize Jira Service Management and ITSM processes by incorporating Agile methodologies.

Are you considering migrating from Team Foundation Server (TFS) to Jira? This white paper outlines the advantages of migrating from TFS to Jira and describes how Cprime's Atlassian experts can assist you throughout the migration process. 

Are you planning to migrate from Rally to Jira but uncertain about how to proceed? This white paper outlines the advantages of migrating from Rally to Jira and explains how our Atlassian experts can assist you in making a successful transition.

This e-book explores how Jira Service Management (JSM) can help organizations align with ITIL processes in five key areas of IT service management: customer portal, incident management, change enablement, knowledge management, and reporting. 

More than 90% of new Atlassian customers opt for the cloud deployment option due to its benefits of faster start-up, increased productivity, streamlined administration, and efficient scalability. As Atlassian phases out Server, the company is increasingly focused on enhancing its cloud offerings, driving more existing customers to shift from Server and Data Center. Atlassian has a cloud offering for teams of all sizes, from less than ten to tens of thousands, and over 80% of Fortune 500 companies use Atlassian tools within the cloud.

Jira Service Management is an Atlassian product that combines a wide range of features and functionality to support modern ITSM, Development, and Operations teams. It helps IT teams deliver customer value faster, increase work visibility and transparency across teams, streamline the flow of information between teams, and support cross-functional decision-making and issue resolution, focusing on ITSM and DevOps teams.

As your organization grows, your Atlassian footprint will also likely expand rapidly, which can complicate managing user access and permissions, especially when handling sensitive information. This webinar emphasizes the significance of establishing a robust centralized user management system and provides best practices for implementing permission strategies that ensure your organization's security while scaling sustainably.

This book is about using Jira as an issue tracker and project management tool. It covers Jira Software, Jira Core, and Jira Service Desk. The book explains how to create a new project, use relevant schemes, configure workflows and fields for project screens, and analyze data using built-in reports and creating dashboards in Jira. 

Every organization utilizes processes to complete its work, and Jira Workflows provide an effective and efficient way to create and manage those processes. By automating many of the important but tedious aspects of the workflow, Jira Workflows help teams streamline their work and achieve greater productivity. This book takes a step-by-step approach to learning Jira Workflows. It starts with building a workflow and progresses to more advanced topics such as automation and customization.