Serhat Can's comprehensive book on operating an on-call response program for software applications offers a roadmap for balancing customer needs with the well-being of on-call staff. 

This podcast covers various topics, including ITSM, Atlassian tools, Cloud, and more. It is a valuable resource for anyone looking to expand their knowledge and stay ahead in the field.

Hear Christian Lipski from Contegix discuss ITSM and its potential impact on your business. He covers various aspects, such as the challenges faced by IT, the benefits of ITSM, the core processes of ITSM, and the tools required for ITSM. 

This white paper guides organizations considering migrating from a legacy ITSM solution to Jira Service Management. It highlights the importance of flexibility and adaptability in today's business climate and explains how Jira Service Management can improve productivity and collaboration among teams. 

This webinar will highlight the advantages of transitioning from ITSM to ESM practices and demonstrate the significance of expanding while retaining agility and competitiveness, all while achieving your digital transformation objectives.

This white paper by Isos Technology discusses how ITSM teams can act as a center of excellence for service and knowledge management in their organizations. It explains how business teams can utilize Atlassian tools such as Jira Service Management (JSM) and Confluence to enhance request management, work processes, and information sharing. 

A centralized system such as Jira Service Management is crucial to integrate your teams effectively. Listen to Rodney West, a Senior Atlassian Consultant, and Sean Parchmann, the Director of Project Delivery at Isos Tech, discussing ways to implement Jira Service Management in your organization.

Hear Rodney West, a Senior Atlassian Consultant, and Sean Parchmann, Director of Project Delivery, talk about the benefits of automating your processes and how Jira Service Management can be used within your organization. Automation enhances asset protection, boosts team empowerment, and brings many more advantages to your business.

Atlassian renames its asset and configuration management capabilities in Jira Service Management, known as Insight, to Assets. While asset management typically refers to hardware and software, Assets can be used for much more. Hear this panel of ITSM experts and learn how asset management can benefit organizations using Jira Service Management. 

This e-book explores how Jira Service Management (JSM) can help organizations align with ITIL processes in five key areas of IT service management: customer portal, incident management, change enablement, knowledge management, and reporting. 

This Forrester report explores what separates high-performing IT teams from the rest, debunking myths and presenting key findings. These high-performing teams have shifted from functional silos to cross-functional "build/run" working methods and are prepared to navigate big changes. They also plan to invest in tools that integrate development and IT operations and encourage open knowledge sharing, with 93% of them adopting this practice.