This webinar will highlight the advantages of transitioning from ITSM to ESM practices and demonstrate the significance of expanding while retaining agility and competitiveness, all while achieving your digital transformation objectives.
During this session, the following topics will be covered:
- The comparison between ITSM, high-velocity service management, and ESM.
- The significance of service management in digital transformation and its relationship with other methodologies such as Agile-at-Scale and DevOps.
- Practical guidance on improving service management processes to deliver value.
- Strategies for using existing ITSM capabilities as a foundation for ESM adoption.
- The most efficient way to optimize value stream delivery from Jira Service Management.