- Resources
- IT Service Management & ESM
IT Service Management & ESM
IT Service Management (ITSM) is a critical discipline, and Atlassian provides a range of tools to support ITSM initiatives. Whether implementing a Service Desk or an Enterprise Service Management (ESM) solution or designing an Asset Management system, a thorough understanding of concepts can help ensure your projects succeed.
You can create innovative solutions for your business utilizing the Atlassian framework. The resources listed below will help you effectively launch and manage ITSM practices such as incident management, problem management, and more.
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Praecipio
Updated
April 11, 2023
0
Resource
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Limited to four options.
Webinar / Session
Duration in Minutes
Total time in minutes that it will take to consume this content
47
Free with registration
This webinar discusses how businesses can utilize Workato for Enterprise Service Management (ESM) and align their entire organization, not just IT, with digital business objectives. Additionally, it examines how Praecipio Consulting has employed Workato as a tool to aid clients in various industries in automating workflows, connecting essential applications, and reducing expenses.
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Adaptavist
Updated
February 24, 2023
0
Resource
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Limited to four options.
Webinar / Session
Duration in Minutes
Total time in minutes that it will take to consume this content
48
Free with registration
This webinar will highlight the advantages of transitioning from ITSM to ESM practices and demonstrate the significance of expanding while retaining agility and competitiveness, all while achieving your digital transformation objectives.
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IT
Isos Technology
Updated
March 02, 2023
0
Resource
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Limited to four options.
White Paper / Book
Duration in Minutes
Total time in minutes that it will take to consume this content
10
Free with registration
This white paper by Isos Technology discusses how ITSM teams can act as a center of excellence for service and knowledge management in their organizations. It explains how business teams can utilize Atlassian tools such as Jira Service Management (JSM) and Confluence to enhance request management, work processes, and information sharing.
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IT
Isos Technology
Updated
February 13, 2023
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Resource
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Limited to four options.
Interview / Opinion
Duration in Minutes
Total time in minutes that it will take to consume this content
6
Free
A centralized system such as Jira Service Management is crucial to integrate your teams effectively. Listen to Rodney West, a Senior Atlassian Consultant, and Sean Parchmann, the Director of Project Delivery at Isos Tech, discussing ways to implement Jira Service Management in your organization.
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IT
Isos Technology
Updated
February 13, 2023
0
Resource
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Limited to four options.
Interview / Opinion
Duration in Minutes
Total time in minutes that it will take to consume this content
6
Free
Hear Rodney West, a Senior Atlassian Consultant, and Sean Parchmann, Director of Project Delivery, talk about the benefits of automating your processes and how Jira Service Management can be used within your organization. Automation enhances asset protection, boosts team empowerment, and brings many more advantages to your business.
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IT
Isos Technology
Updated
March 06, 2023
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Resource
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Limited to four options.
Webinar / Session
Duration in Minutes
Total time in minutes that it will take to consume this content
59
Free
Atlassian renames its asset and configuration management capabilities in Jira Service Management, known as Insight, to Assets. While asset management typically refers to hardware and software, Assets can be used for much more. Hear this panel of ITSM experts and learn how asset management can benefit organizations using Jira Service Management.
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C
Contegix
Updated
April 10, 2023
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Resource
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Limited to four options.
Webinar / Session
Duration in Minutes
Total time in minutes that it will take to consume this content
58
Free
The ITSM teams face challenges in promptly responding to clients' issues due to their existing processes and tools. To overcome these obstacles, Atlassian specialist Michael Brown shares four strategies in a webinar that can maximize Jira Service Management and ITSM processes by incorporating Agile methodologies.
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Valiantys
Updated
April 08, 2023
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Resource
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Limited to four options.
White Paper / Book
Duration in Minutes
Total time in minutes that it will take to consume this content
10
Free with registration
This e-book explores how Jira Service Management (JSM) can help organizations align with ITIL processes in five key areas of IT service management: customer portal, incident management, change enablement, knowledge management, and reporting.
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IT
Isos Technology
Updated
March 03, 2023
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Resource
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Limited to four options.
White Paper / Book
Duration in Minutes
Total time in minutes that it will take to consume this content
10
Free with registration
Jira Service Management is an Atlassian product that combines a wide range of features and functionality to support modern ITSM, Development, and Operations teams. It helps IT teams deliver customer value faster, increase work visibility and transparency across teams, streamline the flow of information between teams, and support cross-functional decision-making and issue resolution, focusing on ITSM and DevOps teams.
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Atlassian
Updated
March 21, 2023
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Resource
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White Paper / Book
Duration in Minutes
Total time in minutes that it will take to consume this content
18
Free with registration
This Forrester report explores what separates high-performing IT teams from the rest, debunking myths and presenting key findings. These high-performing teams have shifted from functional silos to cross-functional "build/run" working methods and are prepared to navigate big changes. They also plan to invest in tools that integrate development and IT operations and encourage open knowledge sharing, with 93% of them adopting this practice.
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