This webinar provides practical insights and a walkthrough on how ITIL4 can be more than just a concept but a reality for organizations. It focuses on demonstrating how Service Management can be integrated as a fully "enmeshed" capability with other enterprise processes.

Written by ITIL-certified subject matter experts with over 20 years of experience in IT Service Management (ITSM), this guide will help you become a NINJA in the Atlassian application designed to simplify the categorization of service requests, incidents, problems, and changes. 

This white paper explores the future of IT Service Management (ITSM) and the rise of Enterprise Service Management (ESM). Learn how businesses can take advantage of the changing direction of the industry and which departments can benefit the most from ESM. 

In today's fast-paced world, time is a precious commodity that we can't afford to waste. As businesses strive to be more efficient and productive, automation has become an essential tool for success. This white paper is packed with more than 30 ideas that will inspire you to automate your processes and protect your valuable time. With these ideas, you'll be able to automate across a range of topics, including information recency, input control, communications, instant time savings, user and role-based automations, and streamlined issue journeys. 

Over time, Confluence can become cluttered with outdated content, confusing navigation, and unnecessary information, taking up valuable storage. These issues can cause problems if left unaddressed, making it difficult for users to find the information they need and reducing the overall usefulness of the platform. This guide is a step-by-step plan to help you clean up and reorganize your Confluence content using native features and more advanced tricks with ScriptRunner for Confluence.

For busy Atlassian managers, this white paper offers practical insights and knowledge to become their company's hero. It covers various topics, such as understanding the typical Atlassian environment, monitoring and optimizing the instance, preparing for worst-case scenarios, and ensuring the security of the instance. 

Mocking, a technique that involves creating simulated environments to mimic service behavior, offers opportunities for developers and testers to ensure high quality throughout the software development lifecycle. In this ebook, you'll learn that by leveraging mocking, teams can establish sandbox environments and effectively simulate service behaviors, contributing to the overall quality of the developed applications. 

As a product manager, prioritizing your team's backlog can be a daunting task. Ensuring that your decisions have a positive impact on the team requires a lot of effort, time, and resources. This webinar discusses Jira Product Discovery to help you with this challenge.

This video offers tips on how to avoid complicated workflows in Jira, which can cause chaos and frustration for scrum teams and users, as well as negatively impact productivity. The speaker explores some of the most convoluted workflows in Jira and provides insights on how to streamline them for maximum efficiency. 

According to Forrester's calculations, deploying Jira Service Management from Atlassian can result in a 277% return on investment (ROI) over three years and significant improvements in productivity and cost savings. With the rise of distributed teams, finding an ITSM platform that effectively connects Dev, IT, and business teams can be challenging. To help with this decision, Atlassian commissioned a Total Economic Impact™ (TEI) study by Forrester Consulting.

Moving an application or website to the cloud may only be feasible or advisable in some cases, depending on factors such as compliance rules, regulations, or technical constraints. To help you determine whether a particular site or application should be moved to the cloud, Contegix has provided a helpful flowchart to guide you through this process efficiently.

Get an overview of two approaches to managing Jira instances: Federated Instances and Consolidation of Jira Instances. Federated Instances allow for the federation of Jira instances and provide greater flexibility for business units while mitigating operational risks. Consolidation of Jira Instances involves a centralized Jira environment and allows for hybrid models.