Serhat Can's comprehensive book on operating an on-call response program for software applications offers a roadmap for balancing customer needs with the well-being of on-call staff. 

This podcast covers various topics, including ITSM, Atlassian tools, Cloud, and more. It is a valuable resource for anyone looking to expand their knowledge and stay ahead in the field.

Hear Christian Lipski from Contegix discuss ITSM and its potential impact on your business. He covers various aspects, such as the challenges faced by IT, the benefits of ITSM, the core processes of ITSM, and the tools required for ITSM. 

This white paper guides organizations considering migrating from a legacy ITSM solution to Jira Service Management. It highlights the importance of flexibility and adaptability in today's business climate and explains how Jira Service Management can improve productivity and collaboration among teams. 

This white paper focuses on helping IT teams to implement an effective IT Service Management (ITSM) strategy by addressing common hurdles that companies face during the implementation process. It covers topics such as Goal Misalignment, ITSM Tooling, Effective Communication, and more. 

This webinar discusses how businesses can utilize Workato for Enterprise Service Management (ESM) and align their entire organization, not just IT, with digital business objectives. Additionally, it examines how Praecipio Consulting has employed Workato as a tool to aid clients in various industries in automating workflows, connecting essential applications, and reducing expenses.

This webinar will highlight the advantages of transitioning from ITSM to ESM practices and demonstrate the significance of expanding while retaining agility and competitiveness, all while achieving your digital transformation objectives.

This white paper by Isos Technology discusses how ITSM teams can act as a center of excellence for service and knowledge management in their organizations. It explains how business teams can utilize Atlassian tools such as Jira Service Management (JSM) and Confluence to enhance request management, work processes, and information sharing. 

A centralized system such as Jira Service Management is crucial to integrate your teams effectively. Listen to Rodney West, a Senior Atlassian Consultant, and Sean Parchmann, the Director of Project Delivery at Isos Tech, discussing ways to implement Jira Service Management in your organization.

Hear Rodney West, a Senior Atlassian Consultant, and Sean Parchmann, Director of Project Delivery, talk about the benefits of automating your processes and how Jira Service Management can be used within your organization. Automation enhances asset protection, boosts team empowerment, and brings many more advantages to your business.

Atlassian renames its asset and configuration management capabilities in Jira Service Management, known as Insight, to Assets. While asset management typically refers to hardware and software, Assets can be used for much more. Hear this panel of ITSM experts and learn how asset management can benefit organizations using Jira Service Management. 

The ITSM teams face challenges in promptly responding to clients' issues due to their existing processes and tools. To overcome these obstacles, Atlassian specialist Michael Brown shares four strategies in a webinar that can maximize Jira Service Management and ITSM processes by incorporating Agile methodologies.