As of April, 2024, Jira Service Management introduced several new features aimed at enhancing service delivery. These include tips and best practices shared during the Team Tour: High Velocity events in New York City, Munich, and London, where the team met with users in person. The focus was on facilitating collaboration between development, IT, and other teams to provide exceptional service at scale. For those who couldn't attend, the update includes feature highlights and Loom walkthrough videos for easy understanding.
Covered in this detailed post:
- Asset reporting now generally available: Monitor the health, accuracy, and completeness of asset/CI data, and summarize Jira issues containing asset-related information.
- AI for request type suggestions: Atlassian Intelligence suggests request types based on descriptions of your team's work, across various domains, facilitating quick addition to your service desk.
- AI for field suggestions: Atlassian Intelligence suggests relevant fields for request types, including existing fields and recommendations for custom fields.
- New AI feature in beta - natural language automation: Describe what you want to automate, and Atlassian Intelligence creates automation rules seamlessly, currently available in beta on Premium and Enterprise Editions.
- Deployment tracking/gating in GitHub: Track and gate deployments from GitHub with Jira Service Management, enhancing collaboration between IT Ops and Dev teams.
- Automation using Jira Edge Connector (JEC): Automate script execution on on-prem or firewall-protected tools with the new Jira Edge Connector automation action.
- Automate and execute Runbooks in Azure: Start runbooks in Microsoft Azure with a flexible new automation action in Jira Service Management.
- Automate creation of Slack channel for Incidents: Quickly create Slack channels for incidents with a new Automation action, consolidating responders and incident details.
- Lansweeper and Assets in JSM Integration: Seamlessly manage assets between Lansweeper and Jira Service Management with a new integration.
- Quick Filters and Swimlanes on Board View: Find issues faster with quick filters and group issues using swimlanes based on various categories in the board view.
- 20K agents now in JSM: Jira Service Management Cloud now supports up to 20K agents, doubling its capacity to meet enterprise needs.
