Continuing with tradition, The Jira Guy highlights a selection of must-see digital sessions from Team'24. Whether you're attending in person in Las Vegas or joining remotely from home, there's something for everyone. Check out the sessions you won't want to miss.

Jira Service Management or ServiceNow ITSM? Making a decision between them requires extensive research and consideration. To simplify your decision-making process, the Deviniti team has compiled a curated list highlighting key aspects and features of both platforms. 

This article by Adaptavist discusses the challenges faced by business teams, such as information silos and ineffective project management systems, impacting productivity and team morale. It highlights the benefits of AI-powered work management tools like monday.com and Jira Work Management in streamlining collaboration and boosting productivity. 

Exciting news for software teams and developers using Trello: You can now seamlessly migrate Trello boards to Jira Software with the new Trello to Jira Software Importer. The importer simplifies the process: select your Trello workspace, board, and set up the Jira Software project. It transfers lists, tasks, checklists, attachments, users, and more, making migration effortless.

The early-access program for Company Hub on Confluence is now open. This new feature allows users to create a customizable company-wide information center within Confluence. 

Introducing the Early Access Program for Live-Edit Pages. With this feature, users can create and edit content without the need to publish, streamlining collaboration similar to tools like Google Docs. 

The Jira Service Management team is introducing request type templates for team-managed projects, building upon the success of this feature in company-managed projects. These templates offer a quick starting point for creating request types, catering to various teams such as HR, facilities, finance, legal, marketing, and design. 

Atlassian just announced the launch of a highly requested Customer Service feature in Jira Service Management: Products and Entitlements. This feature enables you to customize support experiences based on the products and services your customers use. 

The Atlassian team introduced an Early Access Program for Multiple Help Centers in Jira Service Management. This feature empowers you to establish and personalize multiple Help Centers within a single site. 

As of April, 2024, Jira Service Management introduced several new features aimed at enhancing service delivery. These include tips and best practices shared during the Team Tour: High Velocity events in New York City, Munich, and London, where the team met with users in person. The focus was on facilitating collaboration between development, IT, and other teams to provide exceptional service at scale. For those who couldn't attend, the update includes feature highlights and Loom walkthrough videos for easy understanding.

As Atlassian delves deeper into harnessing the capabilities of Atlassian Intelligence within Jira Service Management, they are actively investigating methods to enhance operations teams' abilities in detecting, preventing, and resolving incidents through AI. This new beta program is aimed at providing you with access to some of these AIOps advancements for testing. Currently, the team is seeking a select few teams to participate in their initial rollout phase.

A new list view is being introduced in Jira Software projects. This update will streamline planning, grooming, and tracking tasks. If you've used Jira Work Management or Business projects, you'll find this view familiar. Here are things to know.