As Rodney, also known as "The Jira Guy," gets his hands on Confluence Whiteboards, he delves into its functionalities, explores its myriad features, and delves into this substantial enhancement to Confluence Cloud.

Atlassian introduced Multiaccount Support for Confluence Mobile on both iOS and Android. Recognizing the challenges users face managing multiple accounts, this feature eliminates the need to log in and log out constantly. Now, you can seamlessly switch between accounts, enhancing your workflow. Moreover, clicking on a link related to another account will automatically switch you to the appropriate account.

Forge, Atlassian's extensibility platform, is compatible with products like Jira Software, Jira Service Management, Confluence, and Compass, and there's unmatched power in crafting code that can directly augment their functionality. That's what Forge can help you do.

Dark mode is an anticipated feature that will gradually be introduced across various Atlassian Data Center products. In collaboration with Atlassian app vendors, efforts are underway to ensure a consistent dark theme experience across products and platforms. 

Atlassian is introducing yet another early access program (EAP) for a brand new feature in Jira Service Management: Request Type Templates, which will make creating new request types a breeze. You'll have access to a library of templates, allowing you to choose the one that suits your needs. It's a faster and simpler way to create the request types your team requires (you can still customize them in project settings).

Atlassian has launched an exciting new feature for enabling easy access to customer information in Jira Service Management. Customers and organizations will now have dedicated profile pages with comprehensive detail fields. These fields will offer valuable context to agents and can even be used in queues, SLAs, reports, and automation via JQL. 

Online whiteboards have been essential for Atlassian's customers and teams while working remotely. These whiteboards allow us all to collaborate as if we were in the same room. However, according to Atlassian, connecting the pre-planning work on whiteboards to structured workflows could have been smoother. They recognized the opportunity and developed Confluence whiteboards.

The EAP (Early Access Program) involves being part of a small group of admins who receive an early release of the new workflow editor. Currently, Atlassian is looking for Jira Cloud admins who manage workflows in company-managed projects and use Jira Software Cloud or Jira Service Management Cloud. 

Atlassian has made some notable improvements to Jira Service Management that we believe will enhance your experience. Some of the noteworthy changes to know about include support for 10K+ agents on a single cloud instance, user experience upgrades to Assets in JSM, and some more.

Atlassian has released Atlassian Together, a work management solution offered as a comprehensive cloud-based subscription for their most popular work management apps, including Trello, Confluence, Jira Work Management, and Atlas. 

Atlassian has made some notable improvements to Confluence that we believe will enhance your experience. Specifically, Atlassian has simplified the process of embedding content into Confluence using Smart Links.

AI technologies have become a popular topic these days, but their most anticipated and promising application, providing meaningful answers to inquiries, has numerous applications in service desk support. AI can empower virtual agents to handle routine support requests, freeing human agents to focus on more complex issues.