Jira Service Management (JSM) is a comprehensive ITSM and ESM tool, building on the functionality of its predecessor, Jira Service Desk (JSD). It incorporates automation and tooling to streamline incident management, strengthen change management capabilities, enhance service capabilities for non-technical teams, and break down silos between development, operations, and ITSM teams. This article covers how JSM can help close the DevOps/ITSM information gap, its economic impact, key considerations when evaluating JSM vs. ServiceNow, and its extensibility for non-technical teams.

This short paper covers various aspects of having a successful digital transformation, including the importance of teamwork, using the right tools, structured group decision making, focus on team objectives, increased job satisfaction, enhanced collaboration, daily task management, and flexibility to grow with the Atlassian Platform plus Apps and APIs. 

Join Rodney West, Senior Atlassian Consultant, and Sean Parchmann, Director of Project Delivery at Isos Tech, as they discuss how Jira Service Management can be utilized within your organization to address challenging issues and improve team productivity.

Organizational complexity is a major obstacle to implementing business agility at an enterprise scale. While many enterprises adopt Agile methodologies to simplify complexity, scaling Agile poses its own challenges. This paper examines the challenges and opportunities that enterprises encounter when scaling Agile, and how Scaled Agile Framework® (SAFe®) and technology such as Atlassian's Jira Align can assist them in scaling while enhancing business agility.

Learn about consolidating Atlassian environments before or during a cloud migration. The process can be challenging, but it is crucial to ensure a high-performing environment that promotes best practices in ITSM, DevOps, and Agile development. This webinar by Isos Technology features industry experts who discuss merging instances and the business impacts of consolidation. 

In this webinar, a Certified JSM Engineer from Contegix discusses their favorite features of Jira Service Management and how they can benefit your team. The webinar covers topics such as labeling articles for visibility, establishing team member accountability, developing well-defined timelines, creating customized customer portals, streamlining customer issue creation, implementing a personalized notification system, and improving reporting for workloads and SLAs. 

Are you considering a little fall cleaning in your Jira or Jira Service Management (JSM) instance? Perhaps it has become cluttered with too many projects, fields, workflows, and schemas, or maybe there is little consistency in how various teams in your organization have implemented Agile and ITSM practices. Listen to this webinar and learn from Jira administrators and other experts on how to make your Atlassian setup shine.

This white paper explains GitOps, an operational framework that follows the principles of DevOps and uses version control systems like Git to manage infrastructure as code. It covers the core components and four principles of GitOps, the difference between DevOps and GitOps, and the benefits of GitOps for organizations. 

DevOps and SRE are complex fields, but using SLOs provides a straightforward method for defining, measuring, and managing reliability. This ensures that customer expectations are met while building and running. However, while DevOps has a distinct way of thinking, job titles, processes, practices, and tools, it lacks prescriptiveness. In this white paper, you will learn how to transform DevOps from build to run, key concepts in Site Reliability Engineering, prevent issues during implementation and testing, and automate SRE with SLOs as a service to gain a comprehensive understanding of the Site Reliability Glossary. 

This white paper outlines Atlassian's approach to IT asset and service configuration management through the use of the Assets feature in Jira Service Management. This feature acts as a centralized repository for a company's assets, services, and configuration items, allowing teams to track company resources and gain visibility into the relationships between critical applications, services, and the underlying infrastructure. The approach is team-centric, enabling teams to run fast and operate autonomously while ensuring that work is aligned and doesn't introduce risk to the business.

This white paper by Isos Technology delves into the issue of clutter accumulation in organizations that utilize Atlassian tools, which can hinder the ability to make changes to these tools. It explores the difficulties that arise when Atlassian instances become disorganized and provide practical guidance for cleaning up Jira Service Management, Jira, and Confluence. 

This white paper provides a comprehensive guide for organizations overcoming migration obstacles and transitioning to the cloud. It primarily explores the two migration options, Cloud vs. Data Center, and provides insights on what organizations should consider when choosing. It also discusses the top concerns shared by clients when migrating to Atlassian Cloud and ways to overcome them. Lastly, it provides insights into what organizations should expect during migration.