Organizations are undergoing a cultural and structural shift towards embracing DevOps, which leads to a higher demand for IT Service Management (ITSM) to support new releases and products, as well as an increased awareness of ITSM's impact on customer experience and satisfaction. This white paper by Isos Technology delves into the complex environment in which IT operates and how it can hinder collaboration between development and operations teams. 

This white paper is written for any organization planning to merge multiple instances of Atlassian tools, primarily Jira Software, Jira Service Management, and Confluence, and migrate them to the Cloud. You will learn why organizations merge and migrate, the potential benefits of a merge migration, insight into areas requiring special attention, and how an experienced Atlassian Partner can support a successful merge migration. You will also learn more about other important aspects and more.

In organizations that have implemented Jira, IT teams and key stakeholders may find themselves managing the tool as an additional responsibility. However, this can become increasingly challenging to scale and manage over time. In a brief recording, Jake Churcher, a Product Manager and IT specialist, provides insights on avoiding becoming solely responsible for Jira and accumulating a backlog of projects and other obligations.

Collaboration tools such as Jira Software can add value to your business and promote innovation by breaking silos and increasing workplace efficiency through enhanced collaboration. In this video, Rizwan Hasan from Adaptavist and Atlassian's Nigel Engel discuss how these tools can help teams manage work projects and processes, no matter the complexity, and enable open collaboration, alignment, and delivery in one place. 

The benefits of cloud computing are undeniable, from cost savings to improved security. This webinar explores the advantages of Atlassian Cloud and how it helps organizations overcome challenges faster, increase business agility, and drive continuous innovation.

This long-form article delves into the growing challenge of user-driven security threats caused by the rapid adoption of business technologies. It highlights the vulnerability of password-based authentication and provides essential recommendations to minimize risks, including the adoption of re:solution's SAML Single Sign-On.

Jira Service Management (JSM) is a comprehensive ITSM and ESM tool, building on the functionality of its predecessor, Jira Service Desk (JSD). It incorporates automation and tooling to streamline incident management, strengthen change management capabilities, enhance service capabilities for non-technical teams, and break down silos between development, operations, and ITSM teams. This article covers how JSM can help close the DevOps/ITSM information gap, its economic impact, key considerations when evaluating JSM vs. ServiceNow, and its extensibility for non-technical teams.

This short paper covers various aspects of having a successful digital transformation, including the importance of teamwork, using the right tools, structured group decision making, focus on team objectives, increased job satisfaction, enhanced collaboration, daily task management, and flexibility to grow with the Atlassian Platform plus Apps and APIs. 

Join Rodney West, Senior Atlassian Consultant, and Sean Parchmann, Director of Project Delivery at Isos Tech, as they discuss how Jira Service Management can be utilized within your organization to address challenging issues and improve team productivity.

Learn about consolidating Atlassian environments before or during a cloud migration. The process can be challenging, but it is crucial to ensure a high-performing environment that promotes best practices in ITSM, DevOps, and Agile development. This webinar by Isos Technology features industry experts who discuss merging instances and the business impacts of consolidation. 

In this webinar, a Certified JSM Engineer from Contegix discusses their favorite features of Jira Service Management and how they can benefit your team. The webinar covers topics such as labeling articles for visibility, establishing team member accountability, developing well-defined timelines, creating customized customer portals, streamlining customer issue creation, implementing a personalized notification system, and improving reporting for workloads and SLAs.