This webinar discusses how businesses can utilize Workato for Enterprise Service Management (ESM) and align their entire organization, not just IT, with digital business objectives. Additionally, it examines how Praecipio Consulting has employed Workato as a tool to aid clients in various industries in automating workflows, connecting essential applications, and reducing expenses.

This webinar will highlight the advantages of transitioning from ITSM to ESM practices and demonstrate the significance of expanding while retaining agility and competitiveness, all while achieving your digital transformation objectives.

This white paper by Isos Technology discusses how ITSM teams can act as a center of excellence for service and knowledge management in their organizations. It explains how business teams can utilize Atlassian tools such as Jira Service Management (JSM) and Confluence to enhance request management, work processes, and information sharing. 

A centralized system such as Jira Service Management is crucial to integrate your teams effectively. Listen to Rodney West, a Senior Atlassian Consultant, and Sean Parchmann, the Director of Project Delivery at Isos Tech, discussing ways to implement Jira Service Management in your organization.

Hear Rodney West, a Senior Atlassian Consultant, and Sean Parchmann, Director of Project Delivery, talk about the benefits of automating your processes and how Jira Service Management can be used within your organization. Automation enhances asset protection, boosts team empowerment, and brings many more advantages to your business.

Atlassian renames its asset and configuration management capabilities in Jira Service Management, known as Insight, to Assets. While asset management typically refers to hardware and software, Assets can be used for much more. Hear this panel of ITSM experts and learn how asset management can benefit organizations using Jira Service Management. 

This e-book explores how Jira Service Management (JSM) can help organizations align with ITIL processes in five key areas of IT service management: customer portal, incident management, change enablement, knowledge management, and reporting. 

Jira Service Management is an Atlassian product that combines a wide range of features and functionality to support modern ITSM, Development, and Operations teams. It helps IT teams deliver customer value faster, increase work visibility and transparency across teams, streamline the flow of information between teams, and support cross-functional decision-making and issue resolution, focusing on ITSM and DevOps teams.