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- IT Service Management & ESM
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IT Service Management & ESM
IT
Isos Technology
Updated
February 28, 2023
0
Resource
Select topics that best match this listing. Limited to 6.
Select all that apply. If the resource is platform agnostic, ignore this selection.
Limited to four options.
White Paper / Book
Duration in Minutes
Total time in minutes that it will take to consume this content
15
Free with registration
Jira Service Management (JSM) is a comprehensive ITSM and ESM tool, building on the functionality of its predecessor, Jira Service Desk (JSD). It incorporates automation and tooling to streamline incident management, strengthen change management capabilities, enhance service capabilities for non-technical teams, and break down silos between development, operations, and ITSM teams. This article covers how JSM can help close the DevOps/ITSM information gap, its economic impact, key considerations when evaluating JSM vs. ServiceNow, and its extensibility for non-technical teams.
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IT Service Management & ESM
IT
Isos Technology
Updated
February 28, 2023
0
Resource
Select topics that best match this listing. Limited to 6.
Select all that apply. If the resource is platform agnostic, ignore this selection.
Limited to four options.
- How-tos & Tips
- Interview / Opinion
Duration in Minutes
Total time in minutes that it will take to consume this content
10
Free
Join Rodney West, Senior Atlassian Consultant, and Sean Parchmann, Director of Project Delivery at Isos Tech, as they discuss how Jira Service Management can be utilized within your organization to address challenging issues and improve team productivity.
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IT Service Management & ESM
IT
Isos Technology
Updated
March 02, 2023
0
Resource
Select topics that best match this listing. Limited to 6.
Select all that apply. If the resource is platform agnostic, ignore this selection.
Limited to four options.
- Webinar / Session
- Interview / Opinion
Duration in Minutes
Total time in minutes that it will take to consume this content
55
Free
Jira Service Management (JSM) can enhance workflows, communication, and standard practices across all teams in your organization, not just IT. This webinar showcases how the marketing team at CBS improved their efficiency and collaboration by utilizing the power of Atlassian's tools.
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IT Service Management & ESM
BP
Blended Perspectives
Updated
March 31, 2023
0
Resource
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Limited to four options.
White Paper / Book
Duration in Minutes
Total time in minutes that it will take to consume this content
8
Free with registration
In this white paper, you will learn about the concept of Enterprise Service Management (ESM), its significance, and why enterprises must leverage this trend to boost productivity. The rise of ESM could disrupt the Service Desk market, which players like ServiceNow have traditionally dominated. The paper also reviews the research on the Service Desk market and how the key players compare. In addition, it highlights the benefits of adopting nimble technology such as Jira Service Desk.
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IT Service Management & ESM
IT
Isos Technology
Updated
March 02, 2023
0
Resource
Select topics that best match this listing. Limited to 6.
Select all that apply. If the resource is platform agnostic, ignore this selection.
Limited to four options.
Webinar / Session
Duration in Minutes
Total time in minutes that it will take to consume this content
46
Free
We are currently in a time where predicting the next disruption is impossible. This webinar discusses how organizations have prepared themselves to support remote work and have come to realize that a blend of office, remote, and fieldwork environments is the new standard. As a result of health and safety factors, leaders and employees are adapting their priorities, operations, and methods of collaboration.
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IT Service Management & ESM
A
Atlassian
Updated
February 13, 2023
0
Resource
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Limited to four options.
White Paper / Book
Duration in Minutes
Total time in minutes that it will take to consume this content
10
Free with registration
For many years, Atlassian has aided countless software development teams in embracing Agile and DevOps practices, enabling them to produce high-quality work faster. But what about the rest of the IT department? This report offers an in-depth examination of Atlassian's vision for service management and how they address these crucial questions.
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IT Service Management & ESM
A
Atlassian
Updated
February 20, 2023
0
Resource
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Limited to four options.
White Paper / Book
Duration in Minutes
Total time in minutes that it will take to consume this content
10
Free with registration
The service desk landscape is transforming due to three key factors: ESM (Enterprise Service Management), collaboration, and intelligent service management. This Forrester report helps you better understand ESM, collaboration, and intelligent service management.
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IT Service Management & ESM
A
Atlassian
Updated
February 20, 2023
0
Resource
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Limited to four options.
- White Paper / Book
- How-tos & Tips
- Worksheet
Duration in Minutes
Total time in minutes that it will take to consume this content
20
Free with registration
The terminology used in IT incident management is largely borrowed from the terminology adopted by disaster response teams in the medical and environmental sectors. In this whitepaper, you'll read about essential terms supporting clear and accurate communication during the incident management process.
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IT Service Management & ESM
A
Atlassian
Updated
February 20, 2023
0
Resource
Select topics that best match this listing. Limited to 6.
Select all that apply. If the resource is platform agnostic, ignore this selection.
Limited to four options.
White Paper / Book
Duration in Minutes
Total time in minutes that it will take to consume this content
30
Free with registration
This white paper explores how Jira Service Management can support modern teams and meet the demands of today's fast-paced business with Enterprise Service Management (ESM).
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IT Service Management & ESM
A
Atlassian
Updated
March 06, 2023
0
Resource
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Limited to four options.
- White Paper / Book
- How-tos & Tips
Duration in Minutes
Total time in minutes that it will take to consume this content
40
Free with registration
This guide serves as an introduction to the concepts of asset and configuration management and offers suggestions on how to incorporate them into your IT service management.
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IT Service Management & ESM
A
Atlassian
Updated
February 13, 2023
0
Resource
Select topics that best match this listing. Limited to 6.
Select all that apply. If the resource is platform agnostic, ignore this selection.
Limited to four options.
- White Paper / Book
- Guide / Report
Duration in Minutes
Total time in minutes that it will take to consume this content
30
Free with registration
To help you embark on your agile journey, Atlassian and AXELOS have joined forces to provide you with a guide. You will learn about the eight practices commonly used by high-performing IT teams and receive tips to bring more agility and teamwork to ITSM.
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IT Service Management & ESM
A
Atlassian
Updated
February 13, 2023
0
Resource
Select topics that best match this listing. Limited to 6.
Select all that apply. If the resource is platform agnostic, ignore this selection.
Limited to four options.
- White Paper / Book
- Guide / Report
Duration in Minutes
Total time in minutes that it will take to consume this content
75
Free with registration
Are you looking to adopt Atlassian's ITSM solution but unsure of where to begin? Or are you interested in revolutionizing ITSM by integrating agile, DevOps, and cloud technologies? This hands-on guide is your comprehensive resource for all things ITSM with Atlassian.
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