The guide from Appfire, written by Rachel Wright, offers strategies, best practices, and tips for managing service requests through Jira Service Management. The guide includes examples, use cases, and implementation tips to help set clear expectations for leadership and support team members. It covers understanding and communicating needs, creating service-level agreements, using automation and integrations, and collecting feedback to improve processes. The guide also includes a checklist of 10 tips for managing support in Jira Service Management.

The world of IT Service Management (ITSM) is constantly evolving, and as organizations adopt DevOps principles and practices, there is a need to adapt traditional ITSM frameworks to keep up. This white paper offers an expert blueprint on how to deliver ITSM success by combining the principles of Agile and DevOps with strong ITSM frameworks like ITIL. 

This webinar provides practical insights and a walkthrough on how ITIL4 can be more than just a concept but a reality for organizations. It focuses on demonstrating how Service Management can be integrated as a fully "enmeshed" capability with other enterprise processes.

Written by ITIL-certified subject matter experts with over 20 years of experience in IT Service Management (ITSM), this guide will help you become a NINJA in the Atlassian application designed to simplify the categorization of service requests, incidents, problems, and changes. 

This white paper explores the future of IT Service Management (ITSM) and the rise of Enterprise Service Management (ESM). Learn how businesses can take advantage of the changing direction of the industry and which departments can benefit the most from ESM. 

According to Forrester's calculations, deploying Jira Service Management from Atlassian can result in a 277% return on investment (ROI) over three years and significant improvements in productivity and cost savings. With the rise of distributed teams, finding an ITSM platform that effectively connects Dev, IT, and business teams can be challenging. To help with this decision, Atlassian commissioned a Total Economic Impact™ (TEI) study by Forrester Consulting.

More and more organizations are boosting their digital transformation efforts, with 60% of C-suite executives citing digital transformation as their top growth driver for the year in a recent PWC Pulse survey. The IT ecosystem is significantly impacted by various trends within digital transformation, including those related to IT Asset Management (ITAM) and Configuration Management (CM). This white paper will explore how digital transformation and related trends contribute to ITAM and CM's complexity. 

With the help of IT, companies have been able to switch to remote work and guarantee the productivity of their workforce. In the aftermath of COVID-19, businesses are changing, and there will be a growing demand for IT to enable a digital workforce with enhanced capabilities and services, as well as to identify ways to minimize expenses. Learn about the successful implementation of an agile service desk in a post-COVID-19 environment.

Organizations are undergoing a cultural and structural shift towards embracing DevOps, which leads to a higher demand for IT Service Management (ITSM) to support new releases and products, as well as an increased awareness of ITSM's impact on customer experience and satisfaction. This white paper by Isos Technology delves into the complex environment in which IT operates and how it can hinder collaboration between development and operations teams. 

Jira Service Management (JSM) is a comprehensive ITSM and ESM tool, building on the functionality of its predecessor, Jira Service Desk (JSD). It incorporates automation and tooling to streamline incident management, strengthen change management capabilities, enhance service capabilities for non-technical teams, and break down silos between development, operations, and ITSM teams. This article covers how JSM can help close the DevOps/ITSM information gap, its economic impact, key considerations when evaluating JSM vs. ServiceNow, and its extensibility for non-technical teams.

Join Rodney West, Senior Atlassian Consultant, and Sean Parchmann, Director of Project Delivery at Isos Tech, as they discuss how Jira Service Management can be utilized within your organization to address challenging issues and improve team productivity.

In this webinar, a Certified JSM Engineer from Contegix discusses their favorite features of Jira Service Management and how they can benefit your team. The webinar covers topics such as labeling articles for visibility, establishing team member accountability, developing well-defined timelines, creating customized customer portals, streamlining customer issue creation, implementing a personalized notification system, and improving reporting for workloads and SLAs.