- Resources
- IT Service Management & ESM
IT Service Management & ESM
IT Service Management (ITSM) is a critical discipline, and Atlassian provides a range of tools to support ITSM initiatives. Whether implementing a Service Desk or an Enterprise Service Management (ESM) solution or designing an Asset Management system, a thorough understanding of concepts can help ensure your projects succeed.
You can create innovative solutions for your business utilizing the Atlassian framework. The resources listed below will help you effectively launch and manage ITSM practices such as incident management, problem management, and more.
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ET
Editorial Team
Updated
August 24, 2023
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Resource
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Limited to four options.
Webinar / Session
Duration in Minutes
Total time in minutes that it will take to consume this content
51
Free with registration
In this webinar, Atlassian's Cathi Davey and Jeremy Cooley demonstrate how teams utilize Jira Service Management to enhance the intake of work such as bug reports and development ideas, improve incident response by integrating development teams into incident swarming, automatically track deployments for governance and compliance, and foster collaboration on the Atlassian platform tailored for innovative team collaboration.
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cprime
Updated
May 25, 2023
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- Guide / Report
- Interview / Opinion
Duration in Minutes
Total time in minutes that it will take to consume this content
22
Free with registration
This report by Cprime and Appfire draws upon valuable findings and data gathered from surveying industry experts, providing you with insights to optimize your ITSM processes and stay ahead of the competition.
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Appfire
Updated
May 17, 2023
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Article
Duration in Minutes
Total time in minutes that it will take to consume this content
7
Free
IT asset management (ITAM) is crucial for organizations to manage their technology assets effectively. It involves overseeing the entire lifecycle of these assets, including their accounting, tracking, upgrading, maintenance, and appropriate disposal. Read this article to learn what is encompassed under the IT asset umbrella as failure to implement proper ITAM practices can result in losing control over technology assets, leaving the organization vulnerable to cybersecurity threats, and failing to comply with regulations.
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Contegix
Updated
April 10, 2023
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Resource
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Limited to four options.
- White Paper / Book
- How-tos & Tips
Duration in Minutes
Total time in minutes that it will take to consume this content
3
Free with registration
If you're an IT Service Manager, you may wonder if your Service Desk is operating at its fullest potential. Are customers able to receive assistance promptly, and do agents have the necessary information to provide help? This ebook shares tips on creating effective SLAs with customers, designing a Help Desk that appeals to customers, using a Knowledge base to deflect tickets, utilizing Insight Asset Management to reduce ticket times, and measuring customer satisfaction.
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Contegix
Updated
April 10, 2023
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Resource
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Limited to four options.
White Paper / Book
Duration in Minutes
Total time in minutes that it will take to consume this content
9
Free with registration
As organizations move past emergency pandemic measures, IT and development teams are tasked with finding sustainable ways to support digital business operations. Enterprise Service Management (ESM) is gaining popularity as ITSM principles are extended to support various departments, such as HR, legal, and finance. This white paper covers topics like the case for ESM and high-velocity service delivery and explains how Jira Service Management can help organizations digitize essential operations.
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IT
Isos Technology
Updated
April 10, 2023
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Resource
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Limited to four options.
Webinar / Session
Duration in Minutes
Total time in minutes that it will take to consume this content
57
Free
The significance of digital transformation in keeping up with technology has resulted in increased ITSM tools and platforms available to businesses. In this webinar, experts provide a comprehensive breakdown of the three most crucial steps for selecting the appropriate ITSM tools for your organization.
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Clearvision
Updated
April 07, 2023
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Limited to four options.
- Webinar / Session
- Interview / Opinion
Duration in Minutes
Total time in minutes that it will take to consume this content
68
Free
This webinar series covers service-based automation in JSM, ITSM, high-velocity IT, and DevOps. Speakers help listeners learn about service-based alerts and incident routing, service-based approvals, managing service assets, and using services in automation rules.
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Eficode
Updated
April 07, 2023
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Resource
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Limited to four options.
Webinar / Session
Duration in Minutes
Total time in minutes that it will take to consume this content
90
Free
Eficode's webinar series on Enterprise Service Management (ESM) can help transform a traditional business structure into an Agile, collaborative, service-oriented environment. The series focuses on unlocking the power of ITSM for other departments in a business, such as HR, finance, security, and marketing.
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Eficode
Updated
March 31, 2023
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Resource
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Limited to four options.
White Paper / Book
Duration in Minutes
Total time in minutes that it will take to consume this content
11
Free with registration
Are you looking for practical tips on how to successfully implement IT Service Management (ITSM)? In this guide, you will find 20 hands-on tips on how to implement ITSM using Jira Service Management. Whether you are a CEO, CIO, manager, practice lead, incident manager, problem manager, change manager, or configuration manager, you will find valuable insights in this guide.
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re:solution
Updated
March 22, 2023
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Limited to four options.
- White Paper / Book
- Article
Duration in Minutes
Total time in minutes that it will take to consume this content
6
Free
The field of customer support is evolving rapidly with the advancement of technology, and one of the latest developments is the use of Automatic Translations in Customer Support (ATCS). Automatic translation tools have come a long way since the introduction of neural networks in 2014, and now provide accurate translations with fewer errors.
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Adaptavist
Updated
March 20, 2023
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Resource
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Limited to four options.
White Paper / Book
Duration in Minutes
Total time in minutes that it will take to consume this content
25
Free with registration
Developing a winning Enterprise Service Management (ESM) strategy can significantly boost digital transformation success. ESM is an evolution from IT Service Management (ITSM), with numerous benefits for businesses that make the transition. In this white paper, you'll learn what ESM is and who it's for, the best practice processes and tools for ESM adoption, and the big business benefits you can expect to gain.
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Adaptavist
Updated
March 21, 2023
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Resource
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White Paper / Book
Duration in Minutes
Total time in minutes that it will take to consume this content
13
Free with registration
This Adaptavist's white paper offers guidance on ITSM implementation, which can be complex and costly for organizations. It covers the principles and purpose of ITSM, modern tools and frameworks, reasons for failure, best practices, and steps for success.
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