The famous quote, "Love is blind," is a phrase that resonates with us in life, but also when it comes to our preference for a particular platform or tool. According to Isaac Sacolick, we often overlook end-user feedback, workflow complexity, and technology workarounds because of our fondness for a specific tool. This is one of the many reasons why it's crucial to take a step back and objectively evaluate your ITSM tools to determine if they meet your organization's needs.
If your ITSM tool is slowing down your team's ability to support evolving business needs, it may be time to consider migrating to a new platform.
This article covers eight signs that your legacy ITSM tool may be causing issues.
This article covers eight signs that your legacy ITSM tool may be causing issues.
