This white paper outlines Atlassian's approach to IT asset and service configuration management through the use of the Assets feature in Jira Service Management. This feature acts as a centralized repository for a company's assets, services, and configuration items, allowing teams to track company resources and gain visibility into the relationships between critical applications, services, and the underlying infrastructure. The approach is team-centric, enabling teams to run fast and operate autonomously while ensuring that work is aligned and doesn't introduce risk to the business.

For many years, Atlassian has aided countless software development teams in embracing Agile and DevOps practices, enabling them to produce high-quality work faster. But what about the rest of the IT department? This report offers an in-depth examination of Atlassian's vision for service management and how they address these crucial questions.

The growth journey of every company is unique, but the challenges faced in scaling collaboration are not. When scaling collaboration across teams, most enterprises will generally encounter four common challenges covered in this guide. 

The service desk landscape is transforming due to three key factors: ESM (Enterprise Service Management), collaboration, and intelligent service management. This Forrester report helps you better understand ESM, collaboration, and intelligent service management.

Have you made a decision to migrate your server instance to the Data Center? As each organization has different needs and requirements, it is crucial to understand your options in order to plan a successful migration. This guide helps you do that. 

This comprehensive guide is just one part of the Atlassian Migration Program, designed to successfully make your move to the cloud. Whether you're just starting your migration journey or are well underway, this guide is here to help. 

This PDF provides insight into the standard internal growth indicators, the significance of monitoring them, and how the appropriate technology can assist you in scaling your organization smartly and efficiently.

In this technical brief, gain insights on ChatOps, crucial features of chat integrations for incident management solutions, and a comparison of functionality between Opsgenie, PagerDuty and VictorOps.

You might already know the benefits of switching from Atlassian's self-managed products to the Cloud. Still, the complexity of migration can affect your ability or desire to move. To assist you in preparing for your migration, Atlassian has created this guide to provide a comprehensive overview of what an enterprise migration entails.

The terminology used in IT incident management is largely borrowed from the terminology adopted by disaster response teams in the medical and environmental sectors. In this whitepaper, you'll read about essential terms supporting clear and accurate communication during the incident management process. 

This white paper explores how Jira Service Management can support modern teams and meet the demands of today's fast-paced business with Enterprise Service Management (ESM).