If you're an IT Service Manager, you may wonder if your Service Desk is operating at its fullest potential. Are customers able to receive assistance promptly, and do agents have the necessary information to provide help? This ebook shares tips on creating effective SLAs with customers, designing a Help Desk that appeals to customers, using a Knowledge base to deflect tickets, utilizing Insight Asset Management to reduce ticket times, and measuring customer satisfaction.

As organizations move past emergency pandemic measures, IT and development teams are tasked with finding sustainable ways to support digital business operations. Enterprise Service Management (ESM) is gaining popularity as ITSM principles are extended to support various departments, such as HR, legal, and finance. This white paper covers topics like the case for ESM and high-velocity service delivery and explains how Jira Service Management can help organizations digitize essential operations.

This webinar series covers service-based automation in JSM, ITSM, high-velocity IT, and DevOps. Speakers help listeners learn about service-based alerts and incident routing, service-based approvals, managing service assets, and using services in automation rules. 

Are you looking for practical tips on how to successfully implement IT Service Management (ITSM)? In this guide, you will find 20 hands-on tips on how to implement ITSM using Jira Service Management. Whether you are a CEO, CIO, manager, practice lead, incident manager, problem manager, change manager, or configuration manager, you will find valuable insights in this guide.

The field of customer support is evolving rapidly with the advancement of technology, and one of the latest developments is the use of Automatic Translations in Customer Support (ATCS). Automatic translation tools have come a long way since the introduction of neural networks in 2014, and now provide accurate translations with fewer errors. 

Developing a winning Enterprise Service Management (ESM) strategy can significantly boost digital transformation success. ESM is an evolution from IT Service Management (ITSM), with numerous benefits for businesses that make the transition. In this white paper, you'll learn what ESM is and who it's for, the best practice processes and tools for ESM adoption, and the big business benefits you can expect to gain. 

This Adaptavist's white paper offers guidance on ITSM implementation, which can be complex and costly for organizations. It covers the principles and purpose of ITSM, modern tools and frameworks, reasons for failure, best practices, and steps for success. 

From IT fixing equipment for legal to HR onboarding a new marketing employee, diverse teams require the right tools and processes to ensure work and services flow smoothly. That's where Forms for Jira Service Management comes in, a no-code/low-code form builder that allows organizations to scale Service Management strategies and deliver high-velocity service experiences. 

As the pace and complexity of modern business continue to grow, organizations must undergo ongoing digital transformation to keep up. They adopt various software solutions to improve efficiency, eliminate waste, and streamline processes to meet customer expectations. However, these tools and processes can often become a source of complexity themselves, causing departmental silos and hindering collaboration. In the end, it is the customer who suffers from chaotic and unpredictable movements.

This webinar introduces Opsgenie, a powerful alerting and on-call management tool developed by Atlassian for Dev and Ops teams. It is designed to help teams remediate issues quickly, stay in control during incidents, and maintain high levels of customer satisfaction.

The guide from Appfire, written by Rachel Wright, offers strategies, best practices, and tips for managing service requests through Jira Service Management. The guide includes examples, use cases, and implementation tips to help set clear expectations for leadership and support team members. It covers understanding and communicating needs, creating service-level agreements, using automation and integrations, and collecting feedback to improve processes. The guide also includes a checklist of 10 tips for managing support in Jira Service Management.

This webinar provides practical insights and a walkthrough on how ITIL4 can be more than just a concept but a reality for organizations. It focuses on demonstrating how Service Management can be integrated as a fully "enmeshed" capability with other enterprise processes.