IT asset management (ITAM) is crucial for organizations to manage their technology assets effectively. It involves overseeing the entire lifecycle of these assets, including their accounting, tracking, upgrading, maintenance, and appropriate disposal. Read this article to learn what is encompassed under the IT asset umbrella as failure to implement proper ITAM practices can result in losing control over technology assets, leaving the organization vulnerable to cybersecurity threats, and failing to comply with regulations. 

Eficode's webinar series on Enterprise Service Management (ESM) can help transform a traditional business structure into an Agile, collaborative, service-oriented environment. The series focuses on unlocking the power of ITSM for other departments in a business, such as HR, finance, security, and marketing. 

The field of customer support is evolving rapidly with the advancement of technology, and one of the latest developments is the use of Automatic Translations in Customer Support (ATCS). Automatic translation tools have come a long way since the introduction of neural networks in 2014, and now provide accurate translations with fewer errors. 

Join Isos Technology and guest speaker Julie Mohr, Senior Analyst at Forrester, for a webinar discussing the evolution of ITSM into Enterprise Service Management (ESM). As organizations undergo massive digital transformations, ESM has become a mainstream practice that supports knowledge workers across a business. The webinar covers the concept of ESM, the current service management landscape, and how to expand ITSM and ESM tools and processes across an enterprise.

This white paper outlines Atlassian's approach to IT asset and service configuration management through the use of the Assets feature in Jira Service Management. This feature acts as a centralized repository for a company's assets, services, and configuration items, allowing teams to track company resources and gain visibility into the relationships between critical applications, services, and the underlying infrastructure. The approach is team-centric, enabling teams to run fast and operate autonomously while ensuring that work is aligned and doesn't introduce risk to the business.

This white paper explores how Jira Service Management can support modern teams and meet the demands of today's fast-paced business with Enterprise Service Management (ESM).

This guide serves as an introduction to the concepts of asset and configuration management and offers suggestions on how to incorporate them into your IT service management.

Serhat Can's comprehensive book on operating an on-call response program for software applications offers a roadmap for balancing customer needs with the well-being of on-call staff. 

A centralized system such as Jira Service Management is crucial to integrate your teams effectively. Listen to Rodney West, a Senior Atlassian Consultant, and Sean Parchmann, the Director of Project Delivery at Isos Tech, discussing ways to implement Jira Service Management in your organization.

Hear Rodney West, a Senior Atlassian Consultant, and Sean Parchmann, Director of Project Delivery, talk about the benefits of automating your processes and how Jira Service Management can be used within your organization. Automation enhances asset protection, boosts team empowerment, and brings many more advantages to your business.