- Resources
- IT Service Management & ESM
IT Service Management & ESM
IT Service Management (ITSM) is a critical discipline, and Atlassian provides a range of tools to support ITSM initiatives. Whether implementing a Service Desk or an Enterprise Service Management (ESM) solution or designing an Asset Management system, a thorough understanding of concepts can help ensure your projects succeed.
You can create innovative solutions for your business utilizing the Atlassian framework. The resources listed below will help you effectively launch and manage ITSM practices such as incident management, problem management, and more.
A
Atlassian
February 20, 2023
The terminology used in IT incident management is largely borrowed from the termin...
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Select all that apply. If the resource is platform agnostic, ignore this selection.
Limited to four options.
- White Paper / Book
- How-tos & Tips
- Worksheet
Duration in Minutes
Total time in minutes that it will take to consume this content
20
Free with registration
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Atlassian
February 20, 2023
This white paper explores how Jira Service Management can support modern teams and...
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Limited to four options.
White Paper / Book
Duration in Minutes
Total time in minutes that it will take to consume this content
30
Free with registration
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A
Atlassian
March 06, 2023
This guide serves as an introduction to the concepts of asset and configuration ma...
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Limited to four options.
- White Paper / Book
- How-tos & Tips
Duration in Minutes
Total time in minutes that it will take to consume this content
40
Free with registration
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A
Atlassian
February 13, 2023
To help you embark on your agile journey, Atlassian and AXELOS have joined forces ...
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Select all that apply. If the resource is platform agnostic, ignore this selection.
Limited to four options.
- White Paper / Book
- Guide / Report
Duration in Minutes
Total time in minutes that it will take to consume this content
30
Free with registration
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A
Atlassian
February 13, 2023
Are you looking to adopt Atlassian's ITSM solution but unsure of where to begin? O...
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Select all that apply. If the resource is platform agnostic, ignore this selection.
Limited to four options.
- White Paper / Book
- Guide / Report
Duration in Minutes
Total time in minutes that it will take to consume this content
75
Free with registration
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A
Atlassian
February 20, 2023
In today's always-on world, more than simple alerts are required. Top teams unders...
Select topics that best match this listing. Limited to 6.
Select all that apply. If the resource is platform agnostic, ignore this selection.
Limited to four options.
- White Paper / Book
- How-tos & Tips
Duration in Minutes
Total time in minutes that it will take to consume this content
10
Free with registration
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A
Atlassian
February 20, 2023
The traditional approach to IT Service Management (ITSM) is changing, with IT team...
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Select all that apply. If the resource is platform agnostic, ignore this selection.
Limited to four options.
- White Paper / Book
- How-tos & Tips
Duration in Minutes
Total time in minutes that it will take to consume this content
45
Free with registration
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A
Atlassian
February 20, 2023
Serhat Can's comprehensive book on operating an on-call response program for softw...
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Limited to four options.
- White Paper / Book
- How-tos & Tips
Duration in Minutes
Total time in minutes that it will take to consume this content
90
Free with registration
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Clearvision
February 20, 2023
This podcast covers various topics, including ITSM, Atlassian tools, Cloud, and mo...
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Limited to four options.
Interview / Opinion
Duration in Minutes
Total time in minutes that it will take to consume this content
28
Free
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C
Contegix
April 10, 2023
Hear Christian Lipski from Contegix discuss ITSM and its potential impact on your ...
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Limited to four options.
Webinar / Session
Duration in Minutes
Total time in minutes that it will take to consume this content
23
Free with registration
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V
Valiantys
April 08, 2023
This white paper guides organizations considering migrating from a legacy ITSM sol...
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Limited to four options.
White Paper / Book
Duration in Minutes
Total time in minutes that it will take to consume this content
20
Free with registration
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C
Contegix
April 10, 2023
This white paper focuses on helping IT teams to implement an effective IT Service ...
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Select all that apply. If the resource is platform agnostic, ignore this selection.
Limited to four options.
White Paper / Book
Duration in Minutes
Total time in minutes that it will take to consume this content
10
Free with registration
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