This white paper is an essential guide for any organization building agile and resilient service desks. It covers why companies invest in and update the underlying technology that powers service desks and explores some key factors to consider when evaluating this technology.
You will learn why your organization should modernize the IT Service Desk, what to consider when evaluating new IT Service Desk technology, insight into areas that will require special attention, and how an experienced Atlassian Partner can support a successful IT Service Desk update. You will also learn more about other important aspects, and more.