Achieving seamless collaboration and teamwork between business and tech teams is difficult for most enterprise organizations. This is because these teams often work on different platforms and use disconnected tools, leading to work and app silos that hinder cross-company collaboration and make it expensive. Atlassian Together is crucial for the secure and prosperous future of Atlassian customers like Reddit.

If you're an IT Service Manager, you may wonder if your Service Desk is operating at its fullest potential. Are customers able to receive assistance promptly, and do agents have the necessary information to provide help? This ebook shares tips on creating effective SLAs with customers, designing a Help Desk that appeals to customers, using a Knowledge base to deflect tickets, utilizing Insight Asset Management to reduce ticket times, and measuring customer satisfaction.

As organizations move past emergency pandemic measures, IT and development teams are tasked with finding sustainable ways to support digital business operations. Enterprise Service Management (ESM) is gaining popularity as ITSM principles are extended to support various departments, such as HR, legal, and finance. This white paper covers topics like the case for ESM and high-velocity service delivery and explains how Jira Service Management can help organizations digitize essential operations.

This article explains the differences and similarities between DevOps and Agile methodologies. DevOps is a set of practices that focuses on collaboration between development and operations teams, with an emphasis on automation and continuous integration and delivery. 

The significance of digital transformation in keeping up with technology has resulted in increased ITSM tools and platforms available to businesses. In this webinar, experts provide a comprehensive breakdown of the three most crucial steps for selecting the appropriate ITSM tools for your organization.

After a merger, companies need to transfer all data and users from s Jira deployment to their own. However, merging Jira accounts is a complex process, and companies need to consider various factors like the version and configuration of each Jira instance, hosting environment, and data loss. Atlassian offers account merger capabilities, and this article covers the options available for merging Jira deployments.

The process of migrating to the Cloud is likely to be complex, and addressing the hurdles involving all stakeholders is crucial to ensure a seamless transition. Create a stakeholder management plan for cloud migration. To do so, you must identify and prioritize the key stakeholders, such as C-suite, finance, legal, procurement, and other internal units. 

Confluence is a popular tool for sharing knowledge and collaborating within teams. With its easy-to-use interface and the ability to create pages quickly, it's tempting to rush through the process of creating pages without considering the team's ability to search for content later on. In this article, Teodora explores the importance of creating a healthy page tree in Confluence and offers some valuable tips for doing so. 

Good documentation is important in agile work. Many developers prioritize having working software over documentation, often sacrificing developer experience. The article highlights why clear and concise documentation is crucial and provides tips on how to strike a balance between agility and documentation. 

Jira as a popular agile project management tool due to its vast reporting, project planning, and progress-tracking capabilities. However, with so much information available, finding relevant information quickly can sometimes take time. The article introduces Jira Quick Filters as a solution to visualize the bigger picture easily. It shows how to add Quick Filters - available with Hierarchy for Jira - and unlock Jira's full potential.

This article by Rachel Wrigth highlights the importance of using bulk edit capabilities in Jira to effectively manage thousands of issues and keep them updated and in sync with reality. It addresses common challenges teams face in ensuring accurate data in Jira and dealing with an overwhelming backlog.